Service Team Associate

Role Overview

We are hiring a Service Team Associate to help create a welcoming experience for guests and deliver dependable service in a team-oriented setting. This role is ideal for someone who enjoys working with people, staying active during the day, and learning new skills on the job. Prior experience is not required, as training is provided. You will also have opportunities to build capabilities that can support long-term career growth and contribute to community initiatives through Panda Cares.

What You’ll Do

• Welcome guests, serve food, and process payments at the register.
• Keep the restaurant clean, organized, and visually presentable.
• Follow operating standards and food safety practices to help ensure food is fresh and high quality.
• Support different areas of the operation as needed, including the front counter, drive through, or kitchen.
• Work closely with teammates to help the location meet daily targets in a positive and energetic atmosphere.

Rewards and Benefits

• Flexible work scheduling.
• Competitive compensation.
• Complimentary meals during shifts.
• For full-time associates: medical, vision, dental, voluntary short-term disability, and cancer income protection coverage.
• Health care and dependent care flexible spending accounts.
• 401(k) plan with company match.
• Vacation time, sick leave, bereavement/funeral leave, and a Leave Share Program for eligible associates.
• Discounts with many brands.
• Referral bonus for eligible associates.
• Opportunities to support community giving efforts.
• Paid hands-on training to help you get started successfully.
• Ongoing development for career and leadership growth.
• Potential advancement into management roles.
• Pre-tax dependent care flexible spending account.

Qualifications

• Warm, helpful, and team-focused attitude.
• Previous operations experience is an advantage.
• Some high school education.
• Food handler certification may be required depending on local rules, and any related cost would be paid by the employee.

Work Environment and Physical Requirements

This position can involve a hot work area with steam and food vapors, limited workspace, long periods of standing, and fast-paced service demands. Employees should be comfortable preparing both hot and cold food items, using kitchen equipment including a Chinese cook knife, and moving quickly while staying accurate. The role may require lifting up to 50 lbs., standing for up to four hours, and reaching across 36-inch counters to serve guests. Kitchen conditions may also include high noise levels, limited storage, and shelving placed at a height. Strong verbal communication, flexibility in a changing environment, and the ability to handle conflicts or difficult situations are important.

About the Company

Panda Restaurant Group, founded in Glendale, California, is a large family-owned American Chinese restaurant company with nearly 2,800 locations worldwide. The organization focuses on delivering memorable dining experiences while building a workplace and community presence rooted in family values and personal growth.

Equal Opportunity and Accommodation

The company provides equal employment opportunity and does not discriminate based on protected characteristics such as sex, pregnancy, gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, or veteran status. It also follows federal, state, and local requirements related to workplace accommodations. Under the ADA, qualified individuals with disabilities may request reasonable accommodations for the application or hiring process, such as sign language interpretation, unless doing so would create undue hardship. Accommodation requests can be directed to TASupport@PandaRG.com.