Service Director

About the company

Group 1 Automotive, Inc. is a major global automotive retail organization listed on the NYSE under GPI. It runs more than 250 dealerships and collision centers across the United States and the United Kingdom, making it the 4th largest dealership group in the U.S. The business offers an end-to-end automotive experience that includes vehicle sales, financing, aftersales support, and digital retail services.

The company is focused on building the next phase of automotive retail by investing in people, technology, and operational discipline. Its philosophy is that customers have a better experience when employees also have a strong one. The organization values integrity, transparency, professionalism, teamwork, and respect, and aims to create careers with support, trust, challenge, and growth.

Role overview

The organization is looking for an experienced and performance-oriented Service Director to take charge of fixed operations in the service department. This position calls for a leader with a strong history of improving results, raising customer satisfaction, and building effective teams within a dealership setting.

Key responsibilities

• Direct all fixed operations in the service department with a focus on efficiency, profitability, and customer satisfaction.
• Coach, train, and evaluate service advisors, technicians, and support staff to strengthen overall team performance.
• Set up and uphold service procedures that meet dealership standards as well as OEM expectations.
• Track core metrics such as labor sales, gross profit, technician output, and customer retention, and use the data to improve results.
• Work with dealership management systems such as CDK Drive and Reynolds & Reynolds to oversee workflows, reporting, and operational tracking.
• Maintain precise repair order records, billing accuracy, and warranty compliance.
• Oversee budgets, manage departmental spending, and support revenue growth through sound forecasting and planning.
• Partner with Parts, Sales, and Finance teams to improve the dealership’s overall performance.
• Resolve escalated customer issues and protect strong CSI performance.
• Ensure adherence to safety rules, environmental requirements, and manufacturer standards.
• Review service data and introduce process improvements that boost efficiency and profitability.
• Build and sustain productive relationships with OEM representatives and vendors.

Candidate profile

The ideal candidate brings at least 3 years of automotive service management experience in roles such as Service Manager, Fixed Ops Manager, or a similar leadership position. A strong background in leading successful dealership service teams is essential, along with solid knowledge of service, parts, and warranty operations.

Experience with dealership management systems like CDK Drive or Reynolds & Reynolds is required. The role also calls for the ability to read financial reports, manage budgets, and improve departmental profitability. Strong understanding of service KPIs, technician productivity measures, and customer satisfaction benchmarks is important, as are excellent communication, leadership, and conflict-handling skills.

Applicants should be able to perform well in a fast-moving, high-volume dealership environment and bring strong organization, problem-solving ability, and attention to detail. OEM certifications or manufacturer experience are preferred but not mandatory. A high school diploma is required, while a bachelor’s degree in Business or Automotive Management is preferred.

Additional information

This employer is committed to equal opportunity and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or other protected characteristics. Employment may depend on the successful completion of a background check and/or drug screening.