Service Coordinator for MSP
United States · Tempo pieno
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- Esperienza
- Qualsiasi
- Stipendio
- USD 18 – USD 28 / hour
- Aperture
- 1
- Pubblicato
- 1 settimana fa
- Work mode
- In ufficio
- Eligibility
- Candidates with experience in service coordination, customer service, or related roles are encouraged to apply, especially those with a background in MSP or IT services.
- Resume
- Required to apply
Where you'll work
Descrizione del lavoro
About the Role
SWK Technologies provides managed IT services and technology solutions to organizations across a wide range of industries. The company is looking for a proactive, detail-driven Service Coordinator to support its Managed Service Provider (MSP) operations and help deliver reliable service along with a positive client experience.
What You’ll Do
- Serve as the point of contact connecting clients, technicians, and leadership during service coordination.
- Organize and route service tickets based on urgency and the type of work required.
- Help keep service delivery smooth, timely, and aligned with client expectations.
- Support day-to-day operations in a fast-moving team environment.
- Contribute to maintaining strong client relationships through responsive and customer-oriented coordination.
What We’re Looking For
- Background in service coordination, customer support, or a similar role, ideally in an MSP or IT services setting.
- Strong planning, organization, and multitasking capabilities.
- Clear verbal and written communication skills.
- Comfort using ticketing platforms and CRM tools.
- Ability to assess priorities and manage time efficiently.
- A service-first mindset focused on client satisfaction and quality delivery.
Compensation
This position offers an hourly pay range of $18 to $28.