Sales Support Administrator

Role overview

An international organization in Chicago is seeking a Sales Support Administrator to help run the end-to-end order flow and support the sales function. This position serves as a key coordination hub for customers, sales staff, and internal departments, with a strong focus on accuracy, responsiveness, and dependable service.

What you’ll do

• Draft customer quotations accurately and ensure they are completed promptly
• Input and administer purchase orders within the system
• Follow order progress and help maintain on-schedule delivery
• Handle incoming customer questions by phone and email as a main contact point
• Deliver courteous, practical, and solution-focused customer support
• Record and process customer payments with care and precision
• Assist sales representatives covering assigned territories
• Work closely with production, shipping, and finance teams to keep operations aligned
• Keep thorough and accurate documentation for orders, quotations, and customer communications

What the employer is looking for

• At least 2 years of experience in sales support, customer service, or administrative work
• Strong accuracy and a well-organized working style
• Clear verbal and written communication abilities
• Comfort managing several priorities in a busy environment
• Solid working knowledge of Microsoft Office tools, including Excel, Outlook, and Word
• Exposure to ERP or CRM software is an advantage
• A proactive attitude, strong troubleshooting ability, and a customer-first approach

Compensation and benefits

• Competitive pay package
• Fully employer-paid health, dental, and vision coverage
• Paid time off for vacation
• 401(k) retirement plan
• Hybrid schedule with 1 remote day each week
• Monthly performance-based bonuses
• International, fast-moving, and varied work environment

Additional information

This role is based in the Greater Chicago Area and follows a hybrid work arrangement. The position is full time.