- Esperienza
- 5–10 yrs
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 6 ore fa
- Modalità di lavoro
- In ufficio
- Istruzione
- Graduate or post-graduate
- Requisiti di ammissibilità
- Candidates with a graduate or post-graduate degree and 5 to 10 years of relevant experience in banking and insurance can apply.
- Riprendere
- È necessario candidarsi
Dove lavorerai
Descrizione del lavoro
About the Role
This position acts as the main liaison between the partner and MetLife, taking ownership of day-to-day coordination and overall campaign administration. The role also includes building and tracking campaign budgets, while bringing strong organizational ability and people skills to ensure smooth delivery.
Key Relationships
The role reports to the Sr. Sales Manager and works closely with Non PPA Partnerships, along with the Gulf and EMEA teams as key stakeholders.
Core Responsibilities
- Lead campaign operations from start to finish, making sure all activities are handled effectively.
- Serve as the primary contact between MetLife and the sponsor/partner.
- Plan campaigns and manage ongoing execution across current and future initiatives.
- Handle customer segmentation, product sequencing, persistency, and forecasting.
- Oversee campaign budgeting and profitability, including P&L management.
- Bring strong expertise in operations, vendor coordination, client management, and the full sales cycle.
- Manage DM campaigns run through bank call centers.
- Prepare and send daily reports using the approved format, ensuring accuracy.
- Address and resolve escalations from call center agents, team leaders, and customers.
- Deliver on-the-job training to agents so they can meet sales expectations.
- Monitor random calls to improve call quality and maintain service standards set by MetLife.
- Track escalation metrics for customer complaints and ensure turnaround times are met.
- Support smooth collaboration with partners to improve operations, sales, and customer experience.
- Drive Salesforce engagement, sales contests, and training activities.
Candidate Profile
The ideal candidate should have a strong background in campaign management, especially within banking or insurance. They should be experienced in motivating teams to meet targets, managing client relationships, and handling sponsor relationships strategically in line with business needs. A solid understanding of the financial sector is important, along with the ability to analyze information and prepare strategic presentations. The person should be able to define a clear relationship strategy, identify the right priorities and opportunities, and maintain financial performance and quality.
Leadership Competencies
- Strategic thinker who can align goals with company direction and plan ahead.
- Able to inspire and engage people at different levels.
- Communicates clearly and effectively to ensure shared understanding of strategy and deliverables.
- Looks for new opportunities and new market segments to drive business growth.
- Strong customer focus with a commitment to delivering excellent experiences.
- Results-oriented and accountable for performance, change, and high standards.
Additional Information
This is a full-time onsite role based in Doha, Qatar.
Experience required: 5 to 10 years in the insurance and banking industries.
Education required: graduate or post-graduate degree.