Sales Development Representative

About Cyara

Cyara is a global provider of AI-enabled customer experience assurance, helping major brands deliver dependable, smooth interactions across voice, digital, messaging, and AI-driven channels. Its platform supports the optimization of hundreds of millions of customer journeys every year, giving businesses the confidence to deliver quality experiences at scale.

As companies move quickly toward agentic AI, the key issue is not just whether AI can respond to customers, but whether those interactions can be trusted. Cyara acts as the confidence layer by testing AI agents with AI agents to identify hallucinations, verify decisions, and help ensure compliance before issues reach customers.

By joining Cyara, you become part of a team shaping the future of customer experience while collaborating with some of the world’s largest brands and highly motivated colleagues.

Role Overview

As a Sales Development Representative, you will sit at the center of Cyara’s growth efforts by leading outbound prospecting and connecting with potential enterprise customers. This role plays an important part in matching Cyara’s solutions with market needs across global organizations.

Key Responsibilities

• Run focused outbound outreach to identify and connect with prospective customers.
• Use phone, email, and social platforms to engage prospects across multiple channels.
• Evaluate leads against qualification criteria and collect the details needed for a smooth transfer to the sales team.
• Support sales campaigns and promotional efforts that generate new leads, while partnering with marketing to keep outreach aligned with business goals.
• Clearly present the value of Cyara’s products and services, and respond promptly to inbound leads while moving them through the funnel.
• Keep CRM records current and accurate, and share regular updates on prospecting activity.
• Coordinate with sales to hand over qualified opportunities and collaborate with marketing on lead quality and campaign outcomes.
• Contribute to the broader sales motion to improve conversion and close rates on SQLs.
• Stay current on market trends, product capabilities, and the competitive landscape, and take part in ongoing training to build sales expertise.

Skills and Experience

• Strong motivation to build a career in sales, with prior experience in outbound technical sales.
• Comfortable making cold calls and initiating new conversations.
• Open to coaching and committed to improving sales performance and product knowledge.
• Confident communicator with strong storytelling ability.
• Able to understand customer pain points and link them to business value delivered through technical services.
• Team-oriented with a respectful, collaborative approach.
• Driven by results and energized by shared team success.
• Willing to work outside standard business hours when needed, including early mornings or evenings for international time zones.

Why Join Cyara

Cyara offers a workplace where ideas are welcomed, growth is accelerated, and your work has visible impact. The company emphasizes curiosity, collaboration, continuous learning, inclusion, competitive compensation, comprehensive benefits, flexible work arrangements, recognition, and employee well-being.

Inclusion and Values

Cyara is committed to equal opportunity and a workplace grounded in diversity, equity, inclusion, and belonging. Hiring and evaluation are based on merit and ability, without discrimination on the basis of protected characteristics such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition.

The company’s values are centered on delivering excellence, innovating boldly, leading with integrity, and embracing curiosity.

Agency and Hiring Notes

Agencies should not contact Cyara employees outside the Talent Acquisition team. Resumes from agencies are accepted only through the Cyara Agency Portal, and only when a valid fee agreement exists and the agency has been assigned the specific requisition by Talent Acquisition. Any resume submitted outside this process becomes the property of Cyara, and no fee will be paid if such a candidate is hired.

AI in Hiring

Cyara may use artificial intelligence tools to assist with parts of the hiring process, such as reviewing applications, analyzing resumes, or checking responses for inconsistencies or verification signals. These tools support recruitment but do not replace human judgment, and final hiring decisions are made by people. Candidates may contact the company for more information about data processing.

Compensation Note

The pay range refers to on-target earnings (OTE). Final compensation depends on skills, qualifications, experience, and location.