Return to Work Specialist

Role Overview

Allianz Australia is looking for a Return to Work Specialist to join its Personal Injury / Workers Compensation team in Melbourne, Victoria. The role sits within a fast-moving environment focused on strong service delivery, practical problem solving, and helping injured workers return to work safely and sustainably.

Allianz describes itself as a global insurance and asset management company with a strong focus on customer care, sustainability, mental health, well-being, and an inclusive culture where people are encouraged to learn, grow, and contribute meaningfully.

What You’ll Be Doing

• Create a respectful and reassuring experience for injured workers by using trauma-aware communication.
• Set expectations clearly and keep motivation high through regular, purposeful contact.
• Work closely with employers to improve their understanding of, and participation in, the return-to-work process.
• Maintain effective relationships with case managers and share timely updates on claim status and return-to-work progress.
• Drive better recovery and return-to-work outcomes by applying early and sustainable return-to-work strategies.
• Support fair and timely access to income entitlements and return-to-work practices in line with WorkSafe Victoria worker survey expectations.
• Manage claims according to WorkSafe Recovery and Return to Work Program requirements to support strong performance outcomes for employers.

What We’re Looking For

• Previous experience in a workers’ compensation setting.
• A team-oriented mindset and the ability to collaborate effectively with others.
• Comfort using MS Office, Novus, and Acction.
• Good organisation, sound time management, strong work ethic, and careful attention to detail.
• Excellent customer service skills, including the ability to handle difficult or sensitive conversations confidently.
• Understanding of trauma-informed communication and the ability to balance empathy with professional boundaries.
• Interest in using new technologies to improve outcomes in a digital environment and stay current in a changing landscape.

Benefits and Workplace Culture

• Supportive, inclusive team culture that encourages authenticity at work.
• Flexible hybrid arrangements and workplace adjustments where feasible.
• Access to mentoring, development pathways, global mobility opportunities, and more than 10,000 learning resources.
• Discounts on Allianz products, retail, technology, and travel, along with financial wellness support and an Employee Share Purchase Program.

Additional Information

Allianz highlights its commitment to equal opportunity and welcomes applications from people of all backgrounds, including different ethnicities, ages, genders, nationalities, religions, social classes, disability status, and sexual orientations, subject to local laws and regulations.

If you need adjustments or support during the recruitment process, Allianz invites you to request a confidential conversation by contacting careers@allianz.com.au.

Security note: Allianz states it will only contact candidates from official Allianz email domains. Messages from personal email services are not genuine and may be fraudulent.