Remote Customer Service Representative - Call Center

Role Overview

This position is with a health insurance services employer and is intended for experienced professionals seeking work that aligns with their values. The opportunity is fully remote and offered as a full-time seasonal assignment with paid training. The hiring partner provides customer-focused support and values a team-oriented, collaborative environment.

Compensation and Benefits

• Base pay can reach up to $19.00 per hour for Spanish bilingual candidates, with additional performance incentives.
• Pay may also include bonuses tied to attendance and individual performance.
• A 401(k) match is available.
• Individual Coverage HRA (ICHRA) is offered.
• Training is paid.

Key Responsibilities

• Respond to inbound and outbound calls while delivering high-quality customer support.
• Support customer accounts and provide technical assistance when needed.
• Complete application-related data entry and handle online chat questions.
• Work within established policies and procedures while using sound judgment to solve problems creatively.
• Follow regulated communication standards across phone, chat, and other support channels.

Required Qualifications

• You must be at least 18 years old.
• You should have moderate to advanced computer skills and feel comfortable learning new tools and systems.
• Strong speaking and writing skills are required.
• You need a private, secure, and dedicated workspace at home.
• You must be able to attend the full three-week paid training period.

Preferred Background

• Prior experience in customer support or technical support is desirable.
• Experience with group or individual health insurance, or familiarity with the Affordable Care Act, is helpful.
• Previous call center experience is an advantage.
• Working knowledge of CRM platforms and processes is preferred.
• Spanish bilingual ability is a plus.

Additional Information

The employer operates in the health insurance services sector. The role is not being filled by a staffing agency, and the hiring partner is identifying and validating opportunities directly from customer-focused organizations. The organization emphasizes candidate privacy, equal opportunity, and a fair, transparent, secure hiring process.

Work Setup

This is a remote position and requires a home environment suitable for professional work.