Recreational Assistant

Role Overview

This position supports the day-to-day running of recreational facilities for the NYU Project. The role focuses on keeping activity spaces, sports areas, and recreation equipment clean, safe, orderly, and prepared for use.

The assistant helps users, supports bookings and activities, checks facility readiness, flags issues, and contributes to a positive service experience while following client expectations, safety rules, and company procedures.

Recreation Facility Operations

• Assist in the daily running of recreation zones, sports courts, fitness areas, activity rooms, and any other assigned spaces.
• Keep all recreation areas tidy, safe, organized, and ready for scheduled sessions and general use.
• Help with opening and closing routines, setup tasks, readiness inspections, and basic operational checks.
• Observe usage of the facilities and ensure visitors follow site regulations, safety instructions, booking processes, and operating standards.

Customer Service and User Assistance

• Greet and support students, staff, residents, visitors, and other facility users in a courteous, service-minded way.
• Answer common questions about bookings, activity timings, access, facility rules, and equipment use.
• Guide users on how to use recreational spaces and equipment safely and correctly.
• Resolve minor concerns professionally and pass complaints, incidents, or service problems to the supervisor when needed.

Activity and Event Support

• Help prepare and support recreation activities, wellness initiatives, sports sessions, tournaments, and community events.
• Arrange spaces, equipment, signage, attendance records, and required materials before events begin.
• Assist with participant sign-in, crowd movement, event flow, and post-event wrap-up.
• Work with supervisors, operations staff, and support teams to make sure event requirements are delivered smoothly.

Equipment and Inventory Handling

• Issue, collect, inspect, clean, and store recreation equipment according to approved procedures.
• Track equipment condition and report anything damaged, missing, unsafe, or running low in stock.
• Maintain logs, usage records, inventory trackers, and other related documentation where needed.
• Store equipment securely and keep recreation areas neat, accessible, and ready for use.

Safety, Compliance, and Reporting

• Carry out basic checks of recreation areas to spot hazards, maintenance concerns, cleanliness issues, or unsafe conditions.
• Report accidents, incidents, near misses, damaged equipment, and facility defects as required by site procedures.
• Support emergency response by following approved escalation and safety steps.
• Keep accurate records of bookings, attendance, inspections, incidents, and equipment usage.

Coordination and Service Improvement

• Coordinate with cleaning, maintenance, security, HSE, helpdesk, and operations teams to ensure smooth service delivery.
• Follow up on reported issues to help achieve timely resolution and restore facility readiness.
• Contribute ideas and effort toward better user experience, stronger presentation, improved safety, and greater service efficiency.
• Maintain a positive, professional, and helpful approach in all dealings with users and stakeholders.

Health, Safety, and Workplace Compliance

All employees are required to follow the organization’s health, safety, and environmental policies, procedures, practices, and applicable legal requirements. Team members must stay familiar with updates and new additions issued by the HSE department and remain compliant at all times.

Information Security Expectations

• Follow the company’s information security policies.
• Understand and carry out personal information security responsibilities.
• Ensure anyone handling sensitive company information has completed security awareness training.
• Know how to report a security incident through the IT Service Desk or InfoSec team.
• Do not disable the operating system firewall or antivirus protection.
• Use systems only for authorized purposes and protect access accounts, privileges, and passwords.
• Accept responsibility for individual user accounts and maintain confidentiality.

Education and Qualification

• A high school certificate, diploma, or other relevant qualification in Sports, Recreation, Hospitality, Customer Service, or a related field is required.
• First Aid or CPR certification is preferred.
• Basic understanding of recreation operations, customer service, safety rules, and equipment handling is needed.
• Basic knowledge of MS Office is an advantage.

Experience and Skills

• 1 to 3 years of experience in recreation services, sports facilities, hospitality, customer service, facilities management, or community services is required.
• 1 to 2 years of direct hands-on experience in recreation facility support, activity coordination, equipment handling, bookings, customer service, or operational support is preferred.

Core Competencies

• Strong customer service and communication ability.
• Working knowledge of recreation facility operations and safety requirements.
• Ability to support events, activities, bookings, and facility setup.
• Good coordination, organization, and follow-up skills.
• Careful attention to cleanliness, safety, equipment condition, and readiness of the facility.
• Ability to deal with users professionally and escalate issues when needed.
• Team-oriented approach when working with cleaning, maintenance, security, and operations staff.
• Ability to perform well under pressure during busy periods or events.
• Reliable, positive, and service-focused attitude.