Product Owner - Customer Touchpoints

Opportunity

Auckland Transport is seeking a Product Owner to join its Customer Solutions team. This role focuses on customer-facing products that influence how people travel across Auckland, with the aim of creating smoother, more connected journeys across the transport network.

You will be responsible for driving ongoing enhancements and new initiatives across customer-centric products in a complex, high-impact setting. The position requires collaboration across the business and with external partners to prioritise work, align key stakeholders, and deliver improvements that strengthen the customer experience.

What you will do

• Take ownership of the product strategy, roadmap, and backlog, making sure they support Auckland Transport’s wider customer and organisational goals.
• Turn customer research, behaviour patterns, and insights into initiatives that improve both digital and physical journeys.
• Partner with agile squads and cross-functional teams to prioritise work and deliver outcomes that are valuable and high quality.
• Drive continuous improvement across major customer-facing channels and experiences.
• Promote a customer-first approach by using data, research, and user needs to guide decisions.

What you will bring

• Experience as a Product Owner, or in a comparable role, within an agile environment.
• A solid background in customer experience, product development, end-to-end journeys, or digital innovation.
• Proven ability to influence and work effectively with stakeholders across a large organisation.
• The ability to convert customer needs into clear roadmaps, user stories, and delivery plans.
• A strategic outlook that balances long-term direction with immediate delivery needs.
• Strong capability in interpreting research and data and turning findings into practical actions.
• Well-developed communication, problem-solving, and relationship-building skills.

About Auckland Transport

At Auckland Transport, people sit at the centre of everything they do. The organisation values inclusion and works to create a workplace where everyone feels safe, respected, valued, and supported. Its guiding values are Manaakitanga, Tiakitanga, Whanaungatanga, and Auahatanga, which shape how the team works and connects with communities.

Benefits

• Investment in professional development.
• 25% discount on public transport throughout Auckland.
• Paid parental leave and partner leave.
• Study support and wellbeing benefits.
• Professional memberships.
• Access to AT Connect groups, including Mana ka Māori, Women@AT, and others.

Application

Applicants are invited to submit a CV and cover letter to be considered for the role.

Additional Information

Successful candidates will help shape the future of transport in Auckland and support everyone who uses transport across Tāmaki Makaurau.