Process Operations Coordinator

Role overview

The Process Operations Coordinator is responsible for helping different teams work more efficiently by reviewing how business processes run, spotting gaps, and putting practical improvements in place. The role centers on improving performance, aligning day-to-day operations with company objectives, and supporting a workplace culture focused on ongoing refinement.

Key responsibilities

• Review existing business workflows and pinpoint opportunities to make them more effective.
• Work with cross-functional teams to design, roll out, and refine process improvements.
• Create and keep up-to-date process materials such as workflow charts and standard operating procedures.
• Lead training sessions and workshops to help employees adopt new processes and tools.
• Track project milestones and share status updates with relevant stakeholders.
• Use data analysis to monitor performance indicators and evaluate whether changes are delivering results.
• Serve as a connection point between process teams and senior leadership to keep work aligned with strategic priorities.
• Encourage employee involvement in continuous improvement efforts and help build a mindset of process optimization.

Requirements

• A bachelor's degree in Business Administration, Process Management, or a closely related field.
• At least 1 year of experience in business process management or process improvement.
• Strong analytical ability and comfort using data to guide decisions.
• Excellent spoken and written communication skills for stakeholder interaction.
• Hands-on experience with process mapping and documentation platforms such as Blueworks.
• Solid project management skills and familiarity with established best practices.
• Ability to collaborate well in a team setting while balancing several priorities at once.
• Exposure to Lean, Six Sigma, Hoshin Kanri, Kaizen, or similar process improvement approaches is an added advantage.
• A proactive, problem-solving attitude with a genuine interest in improving how businesses operate.

Benefits

• Competitive pay package.
• Medical, dental, vision, and FSA coverage.
• Retirement savings plan with employer match.
• Summer Fridays.
• Additional discounts and other perks.
• Base annual salary range of $60,000 to $65,000, with pay depending on the role's requirements, the candidate's skill set, and years of experience.

Additional information

This role is based in New York, NY and is a full-time onsite position. The salary is quoted as an annual range of $60,000 to $65,000.