Pos Supervisor - Hamilton (NZ)

About JD Sports

JD Sports is a globally recognised sports fashion retailer, widely known for footwear and apparel. Established in 1981 in Greater Manchester, the business has expanded quickly across the world and now operates more than 3,400 stores. Its focus is on inspiring the next generation through the blend of sport, music, and fashion.

The brand arrived in Australia and New Zealand in 2017 and has since grown to 70+ stores across NSW, VIC, QLD, WA, SA, and TAS, with further growth plans ahead. JD Sports aims to deliver standout service, strong style, and a shopping experience that feels distinct from the rest.

Working here is described as an attitude as much as a job: the team is expected to challenge convention, bring energy, and help shape the brand’s continued success.

Role Overview

This is a supervisor position based in Hamilton, Waikato, New Zealand. The roster runs from Sunday to Thursday, with shift times varying, so applicants must be available across those days.

As a Supervisor, you will partner with the store management team to lead your department, strengthen customer experience, and keep standards consistently high. The role calls for hands-on leadership, a strong sales focus, and close attention to merchandising, replenishment, and team performance.

What You’ll Do

• Set the tone for excellent customer service on every interaction.
• Guide the team to prioritise service and create a service-first culture.
• Help lift conversion, sales, and KPI results.
• Coordinate with the back-of-house team to keep product available on the shop floor.
• Maintain retail standards and ensure the department looks visually strong at all times.
• Support efforts to improve the department’s financial outcomes.
• Assist with internal and external loss-prevention and profit-protection processes.
• Help onboard new team members and contribute to ongoing training.

What We’re Looking For

The ideal candidate brings at least 2 years of experience in retail or a similar environment. You should genuinely enjoy delivering great service, bring a positive and motivating attitude, and be able to manage priorities effectively. Strong people skills, clear communication, and confidence in engaging with customers and colleagues are essential.

What’s In It For You

• Join a fast-moving business and work with leading sports fashion products and brands.
• Access training and development that can support your career growth.
• Opportunities to progress across retail, support office, and distribution centre roles.
• Staff discount available, including for friends and family.
• Employee Assistance Program support and Mental Health champions.
• One month of paid parental leave for full-time employees.

Additional Information

JD Sports values diversity and inclusion and aims to build a workplace where people feel respected, included, and celebrated. As part of the hiring process, a VEVO check may be completed where needed to confirm working rights.