Operations Manager

Role overview

This role is focused on owning budget, people growth, and operational outcomes for one function within a Fulfillment Center, such as Inbound, Outbound, or Change Ops. The position also involves guiding Area Managers, strengthening team capability through coaching, and fostering a positive workplace culture while developing future leaders inside the center.

Core responsibilities

• Maintain a safe working environment for every associate and team member.
• Direct and support a team of Area Managers, team leads, process associates, and associates in operations.
• Own safety, quality, productivity, and delivery targets for the assigned department.
• Plan strategically, forecast staffing needs, evaluate performance, solve operational issues, and address manpower gaps.
• Study work forecasts and calculate productivity requirements needed to meet daily building goals.
• Ensure BM rates and OP2 throughput commitments are achieved.
• Coordinate closely with other Operations Managers and lead cross-functional initiatives by adopting proven practices.
• Spot opportunities for process improvement and drive those initiatives proactively.
• Understand system interventions used in order processing and communicate new process controls to the team.
• Lead ART events from a capacity-planning perspective and organize manpower, material, and machine readiness.
• Carry out periodic machine/resource planning and help remove or reduce capacity bottlenecks with Resource Planning and Finance.
• Promote strong people-management practices and own FC compliance, Connections, and scorecard performance.
• Build team capability, develop employees, and create a strong leadership pipeline.
• Gain working knowledge of Flex levers, technical aspects of the role, and Amazon ERP systems.
• Handle stakeholder management and project management effectively, including cross-mile and cross-functional coordination.

Requirements

• Bachelor’s degree or an equivalent qualification is required.
• At least 3 years of experience as a blue badge/FTE with Amazon is preferred.
• Strong leadership, coaching, and people-development skills are important for success in this role.
• Candidate should be comfortable with operational planning, forecasting, and performance management.
• Ability to work with multiple teams and manage cross-functional collaboration is essential.
• Hands-on familiarity with process controls, resource planning, and ERP-related systems is expected.

Additional information

The role is based in Hyderabad, Telangana, India and is a full-time onsite position. The company notes that its inclusive culture supports employees who may need workplace accommodations or adjustments during the application, interview, or onboarding stages. This includes support information for candidates with disabilities.

Company: ASSPL - Telangana

Job ID: A10442019