Mortgage Specialist

About the Role

Join BMO and leverage your entrepreneurial spirit to help customers achieve their homeownership dreams. As a Mortgage Specialist, you will play a crucial role in guiding clients through the mortgage process, supported by industry-leading training and competitive referral programs. This position offers significant earning potential and the opportunity to build a strong referral network.

Responsibilities

• Cultivate and manage relationships with a referral network to generate new mortgage business and increase BMO's market share in home financing.
• Identify sales opportunities and refer clients to BMO colleagues for other financial needs.
• Develop and implement effective marketing and sales strategies to achieve business objectives.
• Ensure adherence to corporate policies, operating directives, and all legal and regulatory requirements.
• Proactively engage with referral sources, including national and local partnerships, to discuss home financing solutions.
• Support the execution of targeted marketing programs, promotions, and other business initiatives.
• Actively seek opportunities to cross-sell and up-sell BMO products to meet individual sales and profitability targets.
• Expand your professional network by obtaining referrals from existing relationships.
• Enhance BMO's community presence by participating in industry events such as trade shows and conferences.
• Act as a customer advocate throughout the mortgage application and processing stages.
• Complete all required onboarding activities.
• Deliver exceptional customer service, building trust through expertise, responsiveness, and support.
• Guide customers through the entire mortgage application and processing journey.
• Collaborate with branch teams to ensure smooth customer handoffs, finalize mortgage documentation, and refer clients with non-mortgage needs.
• Resolve customer issues promptly or escalate complex matters to ensure customer satisfaction and timely fund disbursement.
• Provide friendly, courteous, and professional service, identifying customer needs for various banking products and referring them to appropriate BMO partners.
• Stay informed about customer needs, industry trends, best practices, and regulatory requirements related to mortgage products and services.
• Address customer service issues within established guidelines, escalating persistent or complex issues as needed.
• Develop innovative solutions and provide recommendations aligned with business strategy and stakeholder requirements.
• Offer advice and guidance on the implementation of solutions to assigned business groups.
• Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Assist in determining business priorities and the optimal sequence for executing business strategies.
• Conduct independent analysis to resolve strategic challenges.
• Liaise with various BMO teams and customers to ensure the satisfactory completion of home financing applications.
• Maintain accurate records in BMO's internal systems regarding customer opportunities, transactions, and issues.
• Analyze data to provide actionable insights and recommendations.
• Compile data for regular and ad-hoc reports and dashboards.
• Contribute to the planning and implementation of operational programs.
• Execute routine tasks within established service level agreements.
• Organize work information to ensure accuracy and completeness.
• Engage with your referral network to foster strong relationships that generate mortgage originations.
• Complete all necessary transactions in compliance with guidelines and requirements to maintain operational integrity.
• Think creatively and propose new solutions.
• Exercise judgment to identify, diagnose, and solve problems within defined parameters.
• Work with a high degree of independence.
• Broader work responsibilities may be assigned as needed.
• Manage risks by applying the BMO Risk Management Framework, making sound, risk-informed decisions aligned with business strategy, protecting assets, and adhering to all applicable policies, laws, and regulations.

Qualifications

• Typically 3-5 years of relevant experience, with a post-secondary degree or equivalent combination of education and experience.
• In-depth understanding of the mortgage lending process and relevant regulatory requirements.
• Strong interpersonal, sales, customer service, and negotiation abilities.
• Expertise in self-management, teamwork, personal lending, and relationship management.
• Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
• Solid understanding of the broader real estate industry and mortgage market dynamics.
• Excellent verbal and written communication skills.
• Proficient collaboration and teamwork skills.
• Strong analytical and problem-solving capabilities.
• Effective influence skills.

Additional Information

• This role is located in the Greater St. John's Metropolitan Area.
• The position is full-time and onsite.
• Compensation is commission-based, with the listed salary representing BMO Financial Group’s expected target for the first year. Actual salaries will vary based on factors like location, skills, experience, education, and qualifications.
• Part-time roles will have salaries pro-rated based on hours worked.
• BMO Financial Group offers a comprehensive total compensation package that may include performance-based incentives, discretionary bonuses, health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
• BMO is committed to fostering an inclusive, equitable, and accessible workplace. Accommodations are available upon request for candidates participating in the selection process.