Key Account Manager

Role Overview

We are hiring a Key Account Manager for the Western Region of Saudi Arabia. The role is centered on driving Ipsen’s business objectives through benefit-led programs for selected key account customers, delivering KAM and business unit targets across assigned accounts, strengthening Ipsen’s position as the preferred partner, and building a more customer-focused relationship model with key accounts.

Primary Responsibilities

• Manage and develop relationships with an assigned customer group to uncover commercial opportunities.
• Develop strong, lasting relationships with senior decision-makers and key influencers across major accounts, while ensuring high satisfaction levels.
• Work with a defined customer set, usually within a geographic or industry segment, to reach revenue objectives by growing spend per customer and pursuing new sales opportunities through development and closure.
• Generate demand for the company’s offerings by improving visibility and engagement with customers.
• Hold regular business review and planning meetings with customer leadership to understand their priorities and align them with product and service strategies.

Behavioral Competencies

• Influence: Present ideas persuasively to earn support and commitment while balancing the interests of multiple stakeholders.
• Customer and patient focus: Build strong relationships and deliver solutions centered on customer and patient needs.
• Business insight: Apply market and business understanding to help advance organizational objectives.
• Effective communication: Deliver clear messages in multiple formats tailored to different audiences.
• Trust building: Inspire confidence through honesty, integrity, and authenticity.

Knowledge and Experience

• Ability to collaborate effectively across functions.
• Prior experience in a pharmaceutical company.
• Background in specialty care.

Education

A pharmacy degree or an equivalent qualification is required.