Itinerary Assistant

About the role

This position sits within a service-oriented team that focuses on making travel planning, scheduling, and coordination smooth and reliable. The team works with clients, partners, and vendors to deliver well-organized itineraries and a strong customer experience.

We are looking for a detail-driven Itinerary Assistant who can help build and manage travel plans, coordinate bookings, and keep every part of the journey running on schedule. The role supports both clients and internal stakeholders before, during, and after travel.

Key responsibilities

• Build and maintain detailed trip plans, travel schedules, and related arrangements.
• Arrange flights, hotels, ground transport, meetings, and activity reservations.
• Share itinerary details, confirmations, and schedule changes with clients and other stakeholders.
• Support travel paperwork, booking confirmations, and reservation tracking.
• Coordinate with airlines, hotels, travel agencies, vendors, and other service partners.
• Track schedules closely and respond quickly to delays, changes, or clashes.
• Keep booking records, travel files, and admin documents accurate and up to date.
• Assist with operational and administrative work connected to travel coordination.
• Provide support throughout the full travel process, from planning through completion.
• Maintain a high standard of customer service and precision in all travel arrangements.

Requirements

• A diploma or bachelor’s degree in Tourism, Hospitality, Business Administration, Event Management, or a similar area.
• At least 1–3+ years of experience in itinerary planning, travel coordination, administration, customer service, or comparable roles.
• Strong planning skills with the ability to manage several tasks at once.
• Clear written and verbal communication, along with strong people skills.
• Careful attention to detail and a high level of accuracy.
• Working knowledge of Microsoft Office and online booking tools.
• Ability to handle multiple timelines, priorities, and deadlines effectively.
• Good problem-solving ability and flexibility when plans change.
• A proactive, customer-first attitude.
• Previous exposure to travel agencies, hospitality, tourism, event management, or corporate travel is preferred.
• Familiarity with reservation systems, travel platforms, and itinerary tools is an advantage.
• Knowledge of international travel rules, visa steps, and travel documentation is useful.
• Experience with group travel, business travel, or executive travel is beneficial.
• Multilingual communication skills would be an added plus.

Perks and benefits

• Hybrid work setup in Singapore.
• Opportunity to contribute to travel planning and coordination projects.
• Access to professional growth and career progression opportunities.
• Exposure to travel operations and customer experience initiatives.
• A collaborative and supportive team environment.
• Competitive compensation and benefits package.

Additional information

This role is positioned at an entry to mid-level stage and is offered on a full-time basis. The work location is Singapore with a hybrid arrangement.