IT Technician / System Integration IT Specialist (m/f/d)

About the role

medsolve provides dependable IT support for healthcare organizations. The company plans, maintains, and improves IT environments for medical practices, medical care centers, and clinics, covering workstations, networks, practice software, and telematics infrastructure. The focus is on reducing outages and helping healthcare teams spend more time with patients. The working style is practical, fast, and collaborative.

Key responsibilities

• Deliver remote support from home, including issue diagnosis and resolution by phone and remote tools, typically at 1st or 2nd level depending on your background.
• Carry out customer-site work across Germany, such as installations, rollouts, troubleshooting, and commissioning of workstations, network components, printing/scanning setups, card readers, and any connected devices.
• Support core systems and infrastructure, including Windows clients and servers, Active Directory, Microsoft 365, VPN, WLAN, firewall basics, and backup/restore processes.
• Assist with healthcare IT topics as needed, including TI/KIM, connector environments, eHBA/SMC-B, and clear documentation and handovers.
• Provide customer-focused advice and service, with a strong willingness to support users on site throughout Germany.
• Create short, easy-to-follow documentation such as checklists, ticket notes, and handover records so solutions can be repeated reliably.

Required qualifications

• Experience in IT support, operations, or service delivery; training as a system integration IT specialist is welcome but not mandatory if you bring relevant practical experience.
• Solid knowledge of Windows, networking, and systematic troubleshooting.
• Experience with virtualization platforms such as Hyper-V or VMware.
• Ability to configure and operate Sophos firewalls.
• Willingness to travel across Germany, since customer visits are part of the job.
• Valid driving licence class B.
• Very good German language skills suitable for customer communication.

Preferred but not mandatory

• Exposure to practice management software (PVS).
• Experience with TI/KIM.
• Familiarity with medical interfaces such as DICOM or PACS.

Benefits and work style

• Remote-first setup: you work from home and do not need to be in the office to be effective.
• Variety instead of constant travel: remote support is a regular part of the job, while on-site visits are added based on projects and tickets.
• Predictable planning: customer appointments are coordinated within the team, with structured handovers and standards instead of chaotic assignments.
• Development support: onboarding, checklists, and knowledge transfer are provided, so you do not need to know everything from day one.
• Work equipment: a professional remote-work setup with laptop, phone, and modern tools is provided.

Additional information

This position is a good fit if you enjoy working remotely but also want hands-on technical work at customer locations. What matters most is motivation, reliability, careful work, and readiness to travel within Germany—not having every specialized skill already mastered.