IT Support Officer (Entry / Junior Level)

Overview

Prime Wind is seeking a proactive and service-oriented IT Support Officer at entry/junior level for a full-time remote role based in Australia. This opportunity is suited to someone early in their IT career who enjoys helping users, solving technical problems, and supporting the day-to-day reliability of hardware, software, and network systems.

Role Summary

In this position, you will provide first-response technical assistance, help keep IT systems running smoothly, and contribute to the upkeep of the organization’s digital environment. The role involves working across support requests, device setup, account administration, documentation, and issue escalation where needed.

Key Responsibilities

• Handle incoming IT support queries through phone, email, and ticketing tools.
• Diagnose and resolve common issues related to hardware, software, and network connectivity.
• Support the setup, installation, configuration, and upkeep of computers, printers, mobile devices, and business software.
• Administer user access, including account management and password resets.
• Track and maintain IT equipment and software inventories.
• Record support actions and updates in a clear and organized manner.
• Watch system health and performance, and report or escalate more complex incidents to senior IT personnel.

Skills and Knowledge

The role calls for a solid grasp of basic computer hardware, operating systems, networking fundamentals, and everyday business applications. Experience or familiarity with Windows, Microsoft 365, Active Directory, and help desk platforms is preferred. Exposure to remote support tools, cybersecurity awareness, and standard troubleshooting approaches will be helpful, though not mandatory.

Required Attributes

Applicants should bring strong communication ability, careful attention to detail, analytical problem-solving skills, and a genuine customer-first attitude. A willingness to learn and grow in a technical support environment is important.

Training and Growth

This role includes structured training and mentoring from experienced IT professionals. The company also offers opportunities to gain practical exposure to a variety of technologies, strengthen both technical and workplace skills, and build a long-term pathway in information technology.

Compensation and Benefits

A competitive salary package is offered along with professional development support, career progression opportunities, and comprehensive employee benefits.