IT Support Officer

Role overview

This is a full-time remote opportunity for an IT Support Officer supporting internal teams and community users on CIO Benelux platforms and tools. The position is centered on day-to-day technical assistance, with a strong emphasis on keeping end-user devices and services running smoothly.

What you will do

• Investigate and resolve issues across software, hardware, and network environments.
• Provide hands-on support for desktop systems and peripheral equipment, especially printers.
• Handle support requests through a ticketing workflow and keep users updated.
• Walk users through troubleshooting steps in a clear and helpful way.
• Record incidents, fixes, and follow-up actions accurately.
• Escalate more complex problems to the appropriate IT personnel when needed.
• Help create and maintain knowledge base content that can reduce repeat issues.
• Support the onboarding of new users from an IT assistance perspective.
• Work with IT leadership to strengthen support processes and improve service delivery.

Skills and experience expected

• Practical background in technical support and information technology user assistance.
• Ability to troubleshoot and isolate problems involving hardware, software, and connectivity.
• Working knowledge of desktop computer setup, maintenance, and user support.
• Experience supporting printers, including installation and connectivity troubleshooting.
• Strong communication skills, a service-oriented mindset, and disciplined documentation habits.
• Familiarity with ticketing platforms, remote support tools, and common operating systems such as Windows, macOS, or Linux.
• Comfort working independently in a remote setup while managing priorities and response targets.
• Professional certifications such as CompTIA A+ or ITIL Foundation are an advantage, though equivalent hands-on experience is also valuable.

Additional notes

The source information does not specify compensation, application deadline, openings, or onboarding start date.