In-School Technician (E)

Role overview

Waterloo Region District School Board is hiring an In-School Technician (E) for Galt Collegiate Institute within Information Technology Services. The person in this role supports school-based technology operations during the school year and reports to the Principal. In the summer, reporting shifts to the Supervisor of IT Support: Operations, who sets technical standards, department procedures, and training expectations.

The technician works closely with school staff through the Principal or a designate to keep school technology properly maintained, supported, and scheduled. There may also be occasional assignments at other sites and participation in special ITS project teams during the summer.

This Educational Support Staff Level E position is paid in the range of $54,369 to $65,764, is scheduled for 12 months per year at 35 hours per week, and begins on August 4, 2026. Work hours can change depending on workload or assignment, overtime may be required for special projects, and the role may involve driving a personal vehicle at times.

Application order

• First priority is given to qualified permanent ESS/OSSTF bargaining unit employees.
• Next are qualified probationary, temporary, and Temporary Hourly Rated (THR) ESS/OSSTF employees.
• Finally, qualified external applicants are considered, including employees from other bargaining units.

What you'll do

• Support the school’s vision, values, and operating procedures.
• Provide technical assistance for school technology systems and devices.
• Deliver strong customer service to students and staff through organized, professional, and clear communication.
• Handle end-user account and device support using established processes and procedures.
• Plan and oversee equipment and resource schedules, including lab bookings where needed.
• Carry out preventive maintenance and troubleshooting for media and computer equipment, including daily Chromebook use.
• Make sure software is installed and operating correctly on networked and standalone computers after approval from IT Services.
• Prepare media equipment for day-to-day use and coordinate setups for after-hours events.
• Keep local asset records current, including purchase dates, warranties, security controls, and tracking for site purchases and 1:1 mobile devices.
• Order, receive, and return instructional resources borrowed from IT Services or outside suppliers, including central loan materials.
• Partner with staff to help support student learning through software collection support, equipment setup, and troubleshooting.
• Work with the school administrator, digital learning group, and CATC committee on technology-related responsibilities.
• Coordinate with other IT Services teams as needed.
• Contribute as a cooperative member of both the school community and the ITS team.
• Perform other assigned duties as required.

What we're looking for

• A minimum two-year community college diploma is required; preference is given to applicants with an information technology-related diploma. International credentials that are assessed as equivalent are also accepted.
• At least 2 years of IT-related work experience is required.
• Knowledge of Windows and Mac OS, plus related applications and tools such as SchoolConnect, First Class, remote support utilities, and Google Apps for Education, is preferred.
• Experience with adaptive technology, amplified systems, interactive whiteboards, printers, scanners, smartphones, workstations, Active Directory, network protocols, browsers, and mobility tools is an advantage.
• CompTIA A+ certification is preferred.
• Customer service training, certification, or workshop experience is preferred.
• Experience with sound, lighting, and radio systems is considered an asset.
• Strong troubleshooting ability, organization, interpersonal skills, and communication skills are essential.
• Ability to deal courteously and tactfully with clients while explaining technical issues clearly and providing excellent service.
• Ability to follow prescribed processes and procedures.
• Ability to complete work independently with minimal supervision.
• A valid Ontario G-class driver’s licence and regular access to a vehicle are required.
• The job requires physical capability for frequent bending, reaching above shoulder height, prolonged standing, moving equipment, pushing and pulling items up to 50 pounds / 20 kilograms, and lifting above shoulder level with assistance.

Compensation and schedule

• Pay grade: Educational Support Staff Level E.
• Annual salary range: $54,369 to $65,764.
• Work term: 12 months per year.
• Hours: 35 hours per week.
• Start date: August 4, 2026.
• Schedule flexibility is necessary because hours may vary based on workload or assignment.
• Overtime may be needed for special projects.
• Use of a personal vehicle may be required from time to time.

Additional notes

This role is based at Galt Collegiate Institute in Cambridge, Ontario, Canada. The successful candidate may also be asked to act as backup support for other locations and participate in special ITS project work during the summer months.