Gameskeeper

Company Overview

Ware Escape Rooms is an entertainment business located in Ware, United Kingdom. It creates and runs themed escape room experiences in which groups work together to solve puzzles, find clues, and complete missions before time runs out. The company places a strong emphasis on excellent guest service and on creating enjoyable shared experiences for friends, families, and colleagues. The setting is lively, guest-facing, and well suited to people who enjoy interactive, story-led environments.

Team members are expected to contribute creativity, dependability, and enthusiasm in every interaction with visitors.

Role Overview

This is a full-time, on-site position in Ware for a Gameskeeper. The role centers on preparing guests for their escape room experience, supervising game sessions, and making sure each visit runs smoothly, safely, and on time.

Key Duties

The Gameskeeper will greet guests, provide a clear pre-game briefing, and explain the rules and safety guidance before each session begins. While games are in progress, the Gameskeeper will observe players through camera systems, offer hints when needed, and keep the experience moving at the right pace while maintaining safety and enjoyment.

Once a game ends, the Gameskeeper will reset the room, check all props, puzzles, and technical equipment, and ensure everything is ready for the next group. The role also involves helping with light cleaning and general venue upkeep. In addition, the Gameskeeper may assist with simple promotional tasks such as taking group photographs, encouraging guests to leave reviews, and passing customer feedback to the wider team so the experience can be improved.

Additional Information

The work environment is customer-focused and may require flexibility around busy trading periods, including evenings, weekends, and holidays. The role can involve standing and moving for extended periods, as well as handling light physical tasks such as lifting and placing props.

Qualifications

Applicants should have strong communication and customer service skills, along with the ability to deal confidently with a wide range of guests and give instructions clearly. Good attention to detail and strong organizational ability are important for resetting rooms accurately, following procedures, and managing multiple bookings.

The position also calls for practical problem-solving ability and quick thinking, especially when responding to unexpected issues or tailoring hints to different teams. Comfort with basic technology is needed, including cameras, game control systems, and audio/visual equipment.

Reliability and adaptability are important, particularly for shifts during peak customer hours. Previous experience in hospitality, retail, entertainment, or events would be helpful, but it is not a requirement. An interest in puzzles, games, or immersive storytelling, together with a positive and team-oriented attitude, would be an advantage.

Work Requirements

The role may involve standing, walking, and carrying out light physical tasks throughout the shift. Flexibility to work evenings, weekends, and public holidays is expected based on customer demand.