Front Office Receptionist - Rockhampton

About the Company

G’day Group is one of Australia’s major tourism operators, bringing together Discovery Parks, Resorts, and the G’day Rewards loyalty program. With a workforce of more than 2,000 people across Australia and the country’s largest network of holiday parks, the group focuses on delivering memorable guest experiences.

Discovery Parks Rockhampton is a substantial 10-acre property that offers visitors fully equipped cabins, powered sites, and a broad range of facilities, making it a popular choice throughout the year.

The Opportunity

The park is looking for a Front Office Receptionist to serve as the first point of contact for guests and help keep front office operations running smoothly.

Key Duties

• Deliver friendly, professional service to guests at all times.
• Handle guest arrivals and departures efficiently.
• Use the park’s reservation platform accurately for bookings, account updates, and related tasks.
• Liaise with housekeeping to monitor room and cabin readiness.
• Provide visitors with information about the property and nearby attractions.
• Carry out routine office administration tasks.
• Build and maintain positive relationships with the park team, residents, and guests.

Candidate Profile

• Prior front office experience in the hospitality sector.
• A genuine commitment to delivering an excellent guest experience.
• Confident computer skills, including experience with RMS or a similar reservation system.
• Strong verbal and written communication abilities with good people skills.
• Accuracy when handling cash transactions.
• Well-developed organisation and attention to detail.
• Positive, energetic, and enthusiastic approach to work.
• Willingness to work weekends, public holidays, and evenings when required.
• A current driver’s licence is mandatory.

Benefits

• Discounted stays across more than 300 G’day Group holiday parks nationwide.
• Access to savings through G’day Rewards partner offers.
• Recognition awards for length of service.
• Employee Assistance Program support.
• Opportunities for internal advancement and promotions.

Additional Requirements

Before a formal job offer is made, applicants must agree to a Federal Police Clearance. A valid Working with Children Check for the relevant state may also be required.

The position can include physically demanding duties such as lifting items up to 20 kg, kneeling, squatting, working with chemicals, and operating machinery.

ESG and Workplace Commitment

G’day Group states that it is strengthening its response to environmental, social, and governance considerations as part of day-to-day operations and long-term decisions. Its five-year ESG plan is intended to support a safe, respectful, and inclusive workplace, contribute to local communities, and protect the environment.