Front Desk Officer

Company Overview

Nova Hotel Yerevan is a refined boutique property that blends modern technology with a welcoming, family-oriented atmosphere. Situated in central Yerevan, only a short 3-minute walk from Republic Square, it offers convenient access to nearby attractions, dining, and entertainment. The hotel pairs thoughtfully designed rooms with attentive hospitality, delivering 4-star accommodation supported by 5-star service standards.

Role Overview

The Front Desk Officer will manage guest-facing operations at arrival and departure, maintain accurate guest records, share essential stay-related information, and help create a positive, lasting experience for visitors throughout their stay.

Key Duties

• Handle all check-in and check-out activities in line with internal hotel procedures.
• Explain guest formalities, special stay conditions, and available hotel services.
• Keep guest records complete, current, and readily accessible.
• Build strong guest relationships from arrival through departure to encourage loyalty.
• Coordinate and pass relevant information to other departments and team members when needed.
• Maintain a neat, orderly, and clean front desk workspace.
• Work according to the approved shift roster.

Qualifications

The role calls for a candidate with higher education in a relevant discipline, prior work experience, strong customer service knowledge, and excellent communication skills. The ideal applicant should be fluent in English, Russian, and Armenian, both spoken and written.

Additional Information

This is a full-time, on-site position based in Yerevan, Armenia.

No salary amount, vacancy count, joining date, or application deadline was specified in the source.