Experienced Hotel Receptionist

Role Overview

Maryborough Hotel is seeking an experienced hotel receptionist to become part of the front office team in Cork. This is a full-time onsite position for someone with prior front desk hotel experience and a strong guest service focus.

Working Pattern

The role requires weekend availability and a high level of flexibility. Shift patterns are a combination of 7:00 am to 3:00 pm, 11:00 am to 7:00 pm, and 3:00 pm to 11:00 pm.

Key Duties

The receptionist will report to the Front Office Manager and support the daily running of the reception desk. The role involves managing guest arrivals and departures, handling reservations outside reservation office hours, coordinating with managers and other departments, supporting front office representation in meetings, organising room allocations for incoming guests, and responding to phone calls and customer queries promptly and professionally.

Skills and Experience

Applicants should have previous experience at a hotel front desk and be confident delivering excellent customer service. Strong communication, interpersonal and administrative abilities are important, along with computer literacy, attention to detail, and the ability to stay composed in a busy environment. Candidates must also be fluent in English, able to work both independently and as part of a team, and comfortable handling pressure with a positive, proactive attitude. Experience with HOTSOFT is required.

Benefits

The hotel offers full training, with further learning and development opportunities available. Staff also receive discounts at the spa and hotel, along with free parking.

Additional Information

This position is only suitable for someone who can work with complete flexibility across the required hours. Weekend work is part of the schedule.