Desktop Support Administrator I

About the role

CSG is looking for a Desktop Support Administrator I to join a high-performing team and help deliver excellent employee and customer support experiences. In this position, you will handle both on-site and remote service requests, technical issues, and user guidance. The role covers support for PCs, operating systems, software, mobile devices, executive users, conference room systems, printers, and end-user training. You will also investigate recurring problems, identify likely root causes, and apply short-term or lasting fixes to restore service quickly.

The role also involves working with other support teams when needed, maintaining accurate documentation, and contributing to a collaborative, professional workplace.

What you'll do

• Set up, configure, and support end-user computing technology.
• Resolve desktop and deskside support issues for internal users across office and remote environments.
• Take part in an after-hours and weekend on-call rotation.
• Track and manage hardware and software inventory.
• Maintain team process notes, support procedures, and knowledge articles so information stays current and reliable.
• Provide support for executives, conference rooms, and meetings, including room setup and related technology assistance.
• Keep a dependable attendance record and be available for business-critical support needs.
• Work in a professional manner by building strong working relationships, communicating clearly, supporting teammates, and contributing to collaborative problem-solving.
• Take on additional duties as required to support the team and business needs.

What we are looking for

The ideal candidate should have a mix of education, hands-on desktop support experience, technical troubleshooting ability, and strong communication skills. You should be comfortable supporting users in a corporate environment, learning new tools quickly, and handling support requests with a customer-first mindset.

Experience and technical background

• An associate degree or an equivalent level of practical experience is required.
• At least 1 to 3 years of prior deskside or IT floor support experience in a corporate setting.
• Experience preparing laptops for new hires and recovering assets during employee exits.
• Exposure to tools and certifications such as CompTIA A+, Microsoft 365 Certified: Endpoint Administrator Associate, or Jamf Certified Associate/Technician is preferred.
• Hands-on experience supporting Office 365, Windows 11, Microsoft Teams, Active Directory, MFA, PowerShell, VoIP systems, network printers, audio/video conferencing devices, Citrix, Microsoft Cloud PC, Intune, Autopilot, JAMF, SCCM, and remote support tools such as Bomgar.
• Familiarity with ITSM and ticketing systems such as Remedy, JIRA, Helix, and Azure DevOps is beneficial.
• Experience with mobile device setup and endpoint lifecycle management is an advantage.
• Understanding of networking basics, troubleshooting methods, and end-user connectivity support.

Communication and work style

• Ability to learn new technologies, tools, and support methods quickly.
• Strong written and verbal communication skills, including the ability to explain technical topics to both technical and non-technical audiences.
• Ability to create, update, and follow technical documentation and support procedures.
• Self-driven, proactive, customer-focused, and collaborative approach to work.
• Willingness to stay updated on new endpoint management tools and desktop support practices.
• Ability to provide support outside standard hours for escalations, outages, emergencies, office moves, and other critical needs, including weekends and holidays where required.

Work location

The position is listed for India, with location noted as Bangalore and remote, while the job location is also stated as work from office.

Perks and benefits

CSG offers flexibility in how employees work, along with health coverage and time off benefits. Additional employee support and community-focused programs are also included.

Additional information

CSG values diverse perspectives and backgrounds and emphasizes inclusion, integrity, innovation, and impact. The company also provides workplace accommodations for candidates and employees with disabilities during hiring and employment processes. CSG has been helping businesses create better customer experiences for more than 40 years.

Guiding principles

CSG’s culture is built around helping others, acting with honesty and respect, thinking boldly, and bringing energy and authenticity to the work.