Customer Support Executive - Journey Management Process

About the Role

Sutherland is hiring for a Customer Support Executive position in its Journey Management process. In this role, you will provide voice-based assistance, help manage journeys, and support customers throughout the full travel experience to ensure it runs smoothly.

Compensation and Work Details

• Monthly pay ranges from ₹18,000 to ₹30,000.
• Travel allowance of ₹3,500 per month is included.
• Performance-based incentive of up to ₹2,750 per month is available.
• Work schedule follows a 24/7 rotational shift pattern, including night shifts.
• The role follows a 5-day workweek with 2 rotational weekly offs.

Eligibility

• Freshers with strong communication skills may apply.
• Candidates with at least 6 months of BPO experience will be preferred.
• Graduation is not mandatory for this role.

Skills Required

• Strong verbal communication
• Typing speed and basic computer proficiency
• Willingness to work rotational and night shifts
• Customer-oriented mindset
• Problem-solving ability

Application Instructions

This is a walk-in interview opportunity. Candidates are asked to write “HR Alisha” at the top of their resume and contact 9324485024 for coordination.

Location

Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Park, Airoli, Navi Mumbai, Thane, India.

Important Notice

Sutherland does not ask for any payment or favors in return for employment opportunities. If anything suspicious comes up, it should be reported to TAHelpdesk@Sutherlandglobal.com.