Customer Service Representative

Role overview

This position is for a service-focused payroll associate based in Nairobi. The role sits within a fast-moving international environment and is suited to someone who is organized, adaptable, and eager to build a career in payroll.

The job is on-site, follows a Monday to Friday schedule from 7:00 a.m. to 7:00 p.m., and offers a competitive salary. Strong English communication at C1/advanced level is required.

Requirements

• A high school diploma or an equivalent qualification is mandatory.
• At least 1 year of customer service experience is needed.
• Excellent spoken and phone communication skills are essential.
• Strong planning, organization, and time management abilities are required.
• The candidate should be capable of analyzing issues and finding practical solutions.
• Advanced English proficiency at C1 level is required.

Responsibilities

• Coordinate and organize multiple client payrolls.
• Process payroll accurately while ensuring compliance with relevant rules and standards.
• Manage payroll-related taxes and deductions.
• Handle garnishments, child support arrangements, and tax levies as needed.
• Prepare recurring reports as well as year-end documentation.
• Create customized reports for clients.
• Respond to client questions and concerns related to payroll.
• Oversee payroll workflows from start to finish.
• Deliver high-quality customer support throughout the process.

Additional information

The schedule runs Monday to Friday, from 7:00 a.m. to 7:00 p.m. The work location is Nairobi, Kenya, and the role is performed on-site. Salary is listed as competitive. Applicants are expected to have advanced English fluency.

Application details

Interested candidates were asked to send a resume via WhatsApp at +57 311 227 1192 or by email to luis.atencio@solvoglobal.com.