Customer Service Representative (Voice) - Gurgaon

About Genpact

Genpact is a global professional services firm dedicated to driving digital transformation for its clients. By integrating lean principles, design thinking, analytics, and digital technologies with deep industry expertise, Genpact delivers disruptive business outcomes. The company operates through digital-led, domain-enabled solutions that foster innovation and intelligent operations. Genpact employs over 77,000 people across more than 20 countries and serves clients from the Fortune Global 500.

About the Role

Genpact is seeking individuals for Customer Service Voice roles, specifically for English language support in Gurgaon. This position involves responding to customer inquiries, providing support for account recovery, and maintaining a thorough understanding of client processes and policies. The role requires critical thinking, analytical skills, and the ability to work both independently and collaboratively. Successful candidates will contribute to shaping the future of work by leveraging AI and digital innovation.

Responsibilities

• Address customer inquiries and concerns effectively.
• Assist with data collection to facilitate account recovery for end-users.
• Maintain a comprehensive understanding of client-specific processes and policies.
• Identify and escalate product bugs by reproducing customer-reported issues.
• Deliver exceptional customer service to all clients.
• Demonstrate strong critical thinking and analytical capabilities.
• Exhibit a proven work ethic, capable of working autonomously and as part of a team.

Qualifications

• Graduation: Any graduate degree is acceptable, excluding law degrees or diplomas.
• Experience: 0-3 years of experience in a voice role. Freshers from the 2021-2025 graduating batches are eligible.
• Language Proficiency: Fluency in English is mandatory, with a neutral English accent preferred.
• Skills: Effective probing, analytical, and problem-solving skills with a customer-centric approach.
• Flexibility: Willingness to work flexible shifts, including weekends.

Work Environment

• Location: Gurgaon (Office-based).
• Shifts: Flexible shift timings.

Why Join Genpact?

• Be a transformation leader at the forefront of AI, automation, and digital innovation.
• Make a significant impact by driving change for global enterprises and solving critical business challenges.
• Accelerate your career through hands-on experience, mentorship, and continuous learning.
• Collaborate with a diverse team of over 140,000 professionals.
• Thrive in a values-driven culture that emphasizes integrity, inclusion, courage, curiosity, and incisiveness.

Additional Information

Genpact is an Equal Opportunity Employer committed to diversity and inclusion. Applicants are not required to pay any fees for job applications or participation in the hiring process. Be aware of potential scams involving requests for payment for starter kits, application fees, or equipment.