Customer Service Representative

Company Overview

Cronus Capital Management LLC is a fintech company working across asset management and venture capital, with an emphasis on alternative markets that are often overlooked. The firm supports small and medium-sized businesses with customized consulting and strategic advice so they can increase enterprise value and get ready for public or private exits. Employees work in a quick-moving, analytical setting that combines finance, technology, and client advisory work. The culture values curiosity, practical problem-solving, and a strong client-first attitude.

Role Summary

The Customer Service Representative will be responsible for delivering responsive and professional support to clients in the New York City Metropolitan Area. This hybrid role combines in-office and work-from-home flexibility. The position involves handling questions through phone, email, and digital communication channels, resolving basic platform and account concerns, explaining offerings in a clear way, and routing more complex issues to the right internal teams.

Core Duties

You will record client interactions in the CRM, monitor open cases, and complete follow-ups to help maintain a high level of client satisfaction. The role also includes collecting client feedback, spotting repeated problem areas, and working with operations and product teams to improve workflows and enhance the overall customer experience.

Qualifications

Candidates should have strong client-facing customer service skills and be able to manage questions professionally and efficiently. A focus on customer satisfaction and long-term relationship building is important, along with the ability to follow up until issues are resolved. Success in this role requires the ability to work well in a hybrid setup, balancing time and priorities across remote and in-office work.

Strong written and verbal communication, active listening, and accurate documentation are essential. Comfort working with CRM and support tools, as well as standard office and collaboration software, is expected. Applicants should also bring solid problem-solving skills, close attention to detail, and a proactive mindset for improving processes.

Experience in financial services, fintech, or a similar field is preferred but not mandatory. A high school diploma or equivalent is required. An associate or bachelor’s degree in business, finance, communications, or a related subject is considered an advantage.

Compensation

The role starts at $18 per hour.