Customer Service Representative

About the company

OTR Group operates more than 1,000 retail, convenience and quick-service restaurant outlets across Australia. Its portfolio includes Reddy Express (previously Coles Express), Smokemart Giftbox, and, in South Australia, brands such as Krispy Kreme, Hungry Jacks, Oporto, and Guzman and Gomez. The group is part of Viva Energy Australia, an ASX-listed business that supports the country’s energy supply chain through refining, importing and distributing energy products, while also aiming to contribute to a safer and more sustainable energy future. Backed by Viva Energy’s national presence and OTR’s track record of innovation, the business is looking to reshape the Australian retail experience.

About the role

In this position, you will deliver a positive experience for every customer while helping maintain a store that is tidy, well-stocked and welcoming. The work is busy and varied, so the ability to juggle tasks and manage your time effectively is important.

Key responsibilities

• Provide friendly and attentive service to customers.
• Keep the store environment clean, organised and fully stocked.
• Work efficiently in a fast-moving setting.
• Handle multiple tasks and prioritise work throughout the shift.

About you

• You take pride in delivering strong customer service.
• You are comfortable working independently and also collaborating with others.
• You can remain on your feet for extended periods and handle moderate to heavy lifting and reaching.
• You are available for flexible shifts, including late nights, early mornings and weekends.
• You are open to learning and promoting the range of products and special offers.

Pre-employment requirements

To be considered, you must be able to prove your Australian work rights and provide a current police clearance certificate.

Location

Rocklea, Queensland, Australia.