Customer Service Expert

About the role

INFUSE is looking for a client-focused customer service professional to support its remote team across the APAC region. The role is centered on creating positive client experiences, strengthening relationships, and helping the business deliver solutions that match customer goals.

INFUSE is a demand generation company that supports B2B organizations with audience, buyer, and account engagement. The company operates in more than 60 countries and has earned multiple industry recognitions, including appearances on the Inc. 5000 list and awards such as Inc. Best Workplaces.

This opportunity is suited to someone who enjoys working in a fast-moving environment, handling varied responsibilities, and contributing to both client satisfaction and business growth.

Key responsibilities

• Develop and sustain strong, long-term relationships with clients.
• Make sure solutions are delivered on time and aligned with client expectations and objectives.
• Share clear progress updates on monthly and quarterly initiatives with both internal teams and external stakeholders.
• Spot opportunities for growth within the territory and work with sales teams to help achieve targets.
• Support the resolution of difficult client requests and escalations.
• Handle administrative and operational tasks such as data entry, maintaining internal records, and coordinating schedules.

Hiring process

• Applications are reviewed manually and assessed carefully by recruiting professionals.
• Shortlisted candidates may be asked to complete a video interview for the hiring manager.
• A test or brief project may follow to help evaluate fit for the team.
• Selected candidates will then meet the hiring manager and/or interview panel through a live conversation, either in person or over Zoom; interviews are not conducted through text message or Telegram.
• If there is mutual interest, the offer discussion takes place after a live interaction.

Equal opportunity

The employer follows equal opportunity hiring practices and considers candidates based on qualifications, merit, and business needs. Applications are welcome from people of all backgrounds, and diversity of experience, culture, and perspective is valued.

Privacy and compliance

The company states that it follows applicable data privacy and security laws and regulations.

Who this role suits

People who enjoy building meaningful client relationships, handling multiple priorities, and delivering consistently strong service in a collaborative environment will likely do well in this position.