Customer Service Assistant

About the role

One Stop Stores Ltd, part of the Tesco group, is hiring a Customer Service Assistant for its Kingston Upon Hull store. This role sits in a busy retail setting where each shift can bring different priorities. You will support the store’s daily running by delivering friendly customer service, replenishing stock, handling payments, and helping keep the shop looking tidy and well-presented.

Customer experience is central to this position. You will look for opportunities to improve the service customers receive, support colleagues through coaching and feedback on the job, and help maintain a safe environment for both shoppers and staff.

Key responsibilities

• Welcome customers warmly, serve them with enthusiasm, and provide a consistently helpful experience.
• Encourage shoppers to share feedback through the store’s customer survey.
• Work across multiple areas of the store, including online orders, tills, replenishment, vending, and stock routines, so tasks are completed to meet customer needs.
• Apply all training provided to work safely and follow required procedures.
• Take part in seasonal, charity, and community activity that helps build an inclusive atmosphere.
• Understand store performance and the role you play in helping the store deliver profit.
• Represent the store’s values, treat everyone with respect, and follow company policies at all times.
• Record attendance correctly by clocking in and out at the start and end of each shift.
• Protect the safety of yourself, colleagues, and customers by following security processes and using available protective equipment.
• Follow age-verification rules carefully when selling restricted products.
• Respond promptly to self-service checkout issues and explain actions to customers clearly.
• Keep the shop floor clean, orderly, and free from blocked aisles.
• At times, lead the shift when the Shift Leader and Store Manager are unavailable.
• Follow all required training to help keep the store, customers, and colleagues safe and compliant.
• If the store includes a Post Office Local, you will also handle day-to-day post office duties and must pass a Post Office financial check and a criminal conviction background check before progressing in the role.

Working arrangement

This is a full-time, on-site retail position based in Kingston Upon Hull, England, United Kingdom.

Flexible working

One Stop is open to discussing flexible working arrangements. The company invites applicants to talk about their needs during the recruitment process, whether they are starting out, balancing caring responsibilities, adjusting to parenthood, approaching retirement, or managing other life changes.

Benefits and community

Colleagues are offered a range of benefits, with the full list available on the company careers page. As a local business within the Tesco group, One Stop combines the scale of a large organisation with a neighbourhood-store feel.

The company places strong emphasis on community involvement. Its teams support local charities and organisations, and over the last decade have raised more than £10.4 million for good causes. They have also donated the equivalent of 1.6 million meals through FareShare and Olio partnerships to help reduce food waste and support people in need.

Diversity and inclusion

One Stop describes itself as an inclusive employer where people from all backgrounds are welcomed and treated fairly. As a Disability Confident Leader (Level 3), the business offers reasonable adjustments during recruitment, including interviews, so candidates have an equal opportunity to succeed. The company also supports six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

Additional notes

The employer may close the vacancy early if it receives a suitable application before the advertised closing date.