Customer Service Advisor

Overview

Join a busy and encouraging team as a customer service advisor, where the focus is on providing a high-quality customer experience, handling orders, answering enquiries, and assisting internal colleagues to keep day-to-day operations running smoothly. This opportunity suits someone who wants to build their career in a growing organisation.

Responsibilities

• Handle customer questions by phone, email, and digital channels in a courteous and prompt way.
• Help customers with product details, order placement, and general account-related queries.
• Enter and process customer and sales orders with speed and accuracy.
• Track pending orders and follow up on backorders as well as delivery progress.
• Share information on stock levels, pricing, and expected delivery timelines.
• Assist the sales and administration functions with routine operational work.
• Process online payments and keep customer and order information up to date.
• Record and manage service cases, warranty questions, and spare-parts requests.
• Coordinate with internal teams to resolve customer concerns effectively.
• Maintain accurate documentation and update internal systems whenever needed.
• Work closely with colleagues across the business to improve customer satisfaction and efficiency.
• Support wider administrative and operational tasks as required.

Requirements

• Prior experience in customer service, administration, retail, or another customer-facing position is an advantage.
• Strong verbal and written communication skills, along with good people skills.
• Well-developed organisation and time-management abilities with the capacity to juggle several tasks.
• Careful approach to work with a strong focus on accuracy.
• Professional, upbeat, and customer-first mindset.
• Ability to work independently while also contributing effectively within a team.
• Good problem-solving skills and a proactive way of working.
• Comfortable using IT systems, including Microsoft Office tools.
• Eagerness to learn, build new capabilities, and take initiative.
• Experience with order management or CRM platforms is helpful but not mandatory.

Additional information

This is a full-time, onsite role based in Dublin, County Dublin, Ireland. No salary, vacancy count, start date, application deadline, or fixed duration has been specified.