Customer Experience Executive

Company Overview

Kashkha كشخة was established in Dubai about 30 years ago and has grown into a multinational modest fashion label. The company creates, produces, and sells contemporary clothing across international markets. Its name means “Beautiful” in Arabic, and the brand is built around helping people choose fashion that reflects their values. With a style that combines heritage-inspired elements and modern aesthetics, Kashkha follows the idea of being “Beautifully Yours.”

The organization values diversity and inclusivity, bringing together a team of more than 15 nationalities and 10 languages. Its retail presence spans major malls and airports in 12 countries, and it serves shoppers from over 50 nationalities.

Role Summary

The Customer Experience Executive will be responsible for supporting customers across multiple communication channels, resolving issues efficiently, and maintaining a high standard of service. The role also involves relationship-building with VIP customers, gathering feedback, and keeping customer information organized and up to date.

Key Responsibilities

• Respond to customer questions in a professional manner through in-store interactions, phone calls, email, WhatsApp, and online platforms.
• Address and resolve customer concerns quickly while ensuring a positive service experience.
• Reach out proactively to VIP customers to nurture relationships and offer tailored assistance.
• Capture customer feedback and communicate useful insights that can support improvements in products, services, and overall satisfaction.
• Keep customer records accurate and complete, and create simple reports in Excel.

Skills and Requirements

• Strong spoken and written English and Arabic.
• Russian or French language ability is considered an added advantage.
• Excellent verbal and written communication skills, along with strong interpersonal abilities.
• Polite, patient, and strongly oriented toward customer care.
• Well organized with a keen eye for detail.
• Comfortable using Microsoft Excel, computers, and customer support platforms.
• Able to manage several tasks at once and perform well in a busy, fast-moving setting.

About the Work Environment

The role is based onsite in Dubai, United Arab Emirates, and is offered on a contract basis.