Customer Assistant (Permanent 25 - 30 Hours)

Role overview

This position sits within Tesco Ireland’s store team in Waterford, County Waterford. The focus is on delivering excellent in-store service, keeping products available for customers, and supporting the day-to-day running of the shop. Tesco highlights its wide product range, strong customer focus, and a workplace culture built around respect, inclusion, and helping colleagues progress.

If hired, the offer will only become final once you have provided your bank account details before your agreed start date.

What you will do

• Place the customer at the centre of every task and decision.
• Welcome customers warmly, recognise their needs, and serve them in a friendly and professional way.
• Help make sure products and services are available whenever customers need them.
• Handle goods carefully so they stay in good condition and reach customers as intended.
• Maintain a clean, organised sales floor and back-of-house area.
• Use the training and routines provided to follow department processes correctly.
• Work in line with company policies and all health and safety requirements.
• Support other departments when needed, even though you will have a main area of responsibility.

What Tesco is looking for

• Someone who delivers friendly, natural customer service by smiling, greeting, acknowledging, and helping shoppers proactively.
• A strong work ethic and a willingness to support customers, teammates, and the department.
• The ability to prioritise tasks so work is done correctly and with the customer in mind.
• Flexibility and resilience in a fast-changing retail environment.
• The ability to follow spoken or written instructions accurately.
• Dependability, good timekeeping, and a consistent approach to work.
• A smart, tidy appearance at all times.

Benefits and rewards

• Competitive pay.
• Bonus scheme, subject to the scheme’s conditions.
• Free, confidential access to a virtual GP service for colleagues, plus reduced-cost access for family members living at the same address.
• 24/7 Employee Assistance Programme for colleagues and family members, along with wellbeing support across body, mind, and life.
• Colleague Clubcard discounts: 10% in stores and online, 15% on selected weekends once a month, 20% off twice yearly, plus 20% off F&F clothing year-round; discounts can be extended to one family member with a second Clubcard.
• Life assurance.
• Pension plan, subject to scheme rules.
• Save As You Earn scheme, subject to eligibility.
• Paid family leave.
• Bike to Work support.
• Long service recognition awards.
• Commuter scheme.

About Tesco Ireland

Tesco’s aim is to be the preferred way for customers to shop, whether they shop in store, at home, or on the go. The company says its purpose is to serve customers, communities, and the planet a little better every day. It also describes a long-standing commitment to community support in Ireland through initiatives such as the Tesco Community Fund, Children’s Health Foundation partnerships, FoodCloud, and Stronger Starts.

Tesco has operated in Ireland since 1997 and now has 170 stores nationwide. It employs more than 13,000 people directly and supports almost 45,000 jobs overall. The business works with more than 500 Irish suppliers, most of which are small and medium-sized businesses, and supports nearly 13,000 farming families. It is also the largest buyer of Irish food and drink in the world, purchasing €1.6 billion each year.

The company says it is committed to an inclusive culture where people can be themselves at work. It values diversity and encourages flexible working conversations, recognising that colleagues may be in very different life situations. Tesco also states that it offers a fully inclusive recruitment process and can provide reasonable adjustments where needed.

Additional information

Entry requirements and scheme rules apply to the bonus, pension, Save As You Earn, and similar benefits where relevant. Tesco invites candidates to discuss flexible working needs during the application process.

For accessibility support or to request additional help during recruitment, Tesco asks candidates to email tescoireland.recruitment@tesco.ie.