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Role Overview

This is a full-time remote opportunity for a Community Manager supporting one of our clients. The role is centered on building and maintaining a positive, collaborative, and active online space, with a strong emphasis on customer support and community moderation across sectors such as finance, healthcare, and engineering.

The person in this role will help create a safe, respectful, and inclusive environment, respond to member concerns, and shape engagement initiatives that keep the community lively and constructive.

Key Responsibilities

Oversee online communities to maintain a secure, respectful, and inclusive setting, while stepping in quickly to resolve issues and respond to questions.
Handle customer complaints and queries with professionalism and empathy, using de-escalation techniques to ease tensions and preserve group harmony.
Create and run engagement plans that encourage participation, while sharing community feedback and insights with internal teams.
Work efficiently in a remote setup, managing several conversations and tasks at once and communicating clearly in both written and spoken form across channels.
Partner with internal stakeholders to ensure members receive a welcoming experience and the support they need as community needs evolve.

Required Skills and Qualifications

Background in customer support and online community moderation, with the ability to resolve issues and respond to complaints in a calm, empathetic, and professional way.
Strong communication skills, both written and verbal, with the ability to craft clear and considerate messages for different channels.
Proven conflict-resolution and de-escalation ability, along with a proactive, self-driven approach and strong energy in a fast-moving remote environment.
Solid time management skills and the ability to juggle multiple tasks while working under pressure and adapting quickly to changing priorities.
Sharp attention to detail, strong multitasking ability, and a willingness to go beyond the basics to support community members effectively.

Additional Information

This opportunity is tied to a global company working in artificial intelligence, with an emphasis on helping develop frontier AI models and expanding a human intelligence layer for AI systems. The organization has secured more than $40 million in funding and has supported over 1 million AI-led interviews, offering the chance to contribute to a fast-growing network with meaningful impact on the future of AI.

Equal Opportunity

Selection is based on skills and expertise. Candidates from all backgrounds are encouraged to apply, and previous experience or employment history will not be used as the basis for consideration. Applications are evaluated only on demonstrated qualifications and technical ability.

Community Manager