Community & Growth Manager

About Chompshop

Chompshop builds tools for the next wave of inventors, creative thinkers, and problem-solvers. Its kid-safe cardboard-cutting power tool, ChompSaw, is designed to help young makers turn ideas into real projects and build with their own hands. The company was started four years ago by Kausi and Max, both alumni of the Integrated Product Design Master’s program at UPenn.

From a Kickstarter launch and a Shark Tank pitch to winning “Creative Toy of the Year,” Chompshop has grown quickly and has now shipped more than 100,000 ChompSaws to maker spaces, schools, museums, and homes across the world.

Team Culture

The team is small, self-driven, and values open exploration, learning through mistakes, curiosity, and design-led creation. The company is expanding fast and is looking for someone to help strengthen its customer relationships and community experience.

Role Overview

Chompshop is hiring a full-time Community & Growth Manager to lead customer success, support educator and maker communities, and improve the operations that keep customers and partners engaged and satisfied. This role sits at the center of communication between customers, educators, school partners, resellers, and the creator community, with a strong focus on organized, empathetic, and detail-oriented support.

Customer Success & Experience

• Handle day-to-day customer support and manage escalations across Gorgias, Amazon Seller Central, Slack, and other support channels.
• Keep response speed within a first reply window of under 12–24 hours and resolve issues within 24–36 hours whenever possible.
• Refine onboarding, support workflows, and internal email SOPs to improve service quality.
• Coordinate with vendor partners such as Springboard, ShipHero, Loop, ShipBob, and Skio by monitoring communication, answering questions, and building clear operating procedures.
• Spot recurring customer issues and use that feedback to suggest product and process improvements.
• Create and maintain internal documentation and reusable message templates to help the team work more efficiently.
• Monitor and respond to reviews on the company website and Amazon storefront.

Account & Education Partner Support

• Assist reseller and school partners by handling purchase orders and onboarding business accounts.
• Share marketing materials that help improve retention and encourage repeat orders.
• Help partners understand product features and recommended usage practices.
• Collect educator success stories and case studies that demonstrate impact.

What We’re Looking For

• Background in customer success, community management, or operations.
• A calm, empathetic approach and a genuine interest in helping others solve problems.
• Ability to juggle multiple priorities while maintaining accurate records without frequent reminders.
• Strong interest in maker culture, education, and hands-on learning.
• Clear, professional written and verbal communication skills.
• A proactive mindset for identifying issues and recommending solutions.
• Comfort with busy inboxes and high-volume periods, especially during the holidays.

Bonus Experience

• Hands-on experience with customer success platforms, especially Gorgias.
• Familiarity with Shopify, Loop, ShipHero, ShipBob, and Amazon Seller Central.
• Exposure to ecommerce or direct-to-consumer brands.
• Experience moderating or growing online communities.
• Project coordination or operations experience.

Compensation & Work Details

The salary for this position is $70,000 to $85,000 per year. The role is full-time at 40 hours per week and can be done remotely. The start date is July 2026.

Application Instructions

Applicants should send a resume, cover letter, and a short note explaining why community and maker culture matter to them to the company email address provided in the source. The cover letter should also include an example of solving a difficult customer issue or helping someone succeed, along with a brief explanation of why Chompshop is appealing.