Client Intake & Administrative Coordinator
Remote · Tempo pieno
Sii il primo a candidarti
- Esperienza
- Qualsiasi
- Stipendio
- —
- Aperture
- 1
- Pubblicato
- 8 ore fa
- Work mode
- Lavoro da casa
- Eligibility
- Applicants in the Philippines who can work remotely and maintain a reliable home office setup are suitable for this role.
- Resume
- Required to apply
Descrizione del lavoro
Role Overview
Outsource Access supports property restoration and reconstruction professionals by keeping their project workflows moving from the first emergency call through to documentation, compliance, and billing. This remote role is focused on ensuring urgent client needs are handled quickly, field crews are dispatched without delay, and insurance-related paperwork is complete and accurate so projects stay profitable.
Key Impact Areas
- Serve as the first point of contact for homeowners and business clients in stressful property emergency situations, providing a calm, professional intake experience and coordinating immediate dispatch.
- Review project records, notes, and images each day to confirm they meet insurance requirements and to prevent errors that could affect reimbursements.
- Act as the main administrative link between teams by updating the CRM in real time, managing schedules, and following up on missing documents from field staff and project managers.
- Support billing preparation and carry out polite but firm follow-ups on invoices and payment status to help maintain steady cash flow.
Candidate Profile
This position suits someone who takes initiative, notices small details, communicates clearly, and can stay organized in a fast-moving remote environment. The work requires confidence in handling sensitive customer conversations, a strong sense of ownership, and the ability to learn new systems quickly.
Work Setup
This is a fully remote role based in the Philippines. The position expects a high level of accountability, a distraction-free home office, dependable equipment, and stable internet service.
Required Tools and Systems
You should be comfortable working across multiple platforms and screens, including Google Workspace and tools such as QuickBooks, Xactimate, Dash CRM, or Zoho.
Benefits
The role includes HMO coverage, group life insurance, paid leave credits, government-mandated benefits, performance incentives, overtime pay, night differential, and 13th month pay.