Warehouse Supervisor

About the Company

Wurth Group is an international supplier of industrial consumables, operating through more than 400 companies and employing around 83,000 people worldwide. The organisation is known for product quality, innovation, and a strong service culture that has supported continued expansion.

Wurth Ireland has operated for more than 40 years from its head office on Ballysimon Road in Limerick city. Over time, the business has grown through strong sales performance and now stands as a leading Irish company in its sector. Its logistics centre in Limerick supplies over 8,000 industrial products directly, with a further 120,000 items available through direct shipment from Germany. The company’s omnichannel approach has also supported the opening of 21 trade outlets across Ireland, with more growth planned over the next three years. Its eBusiness function continues to expand through vending technology, scanners, online selling, and social and video marketing.

The company employs Ireland’s largest sales force, with more than 90 directly employed sales representatives supporting customers nationwide. Key sectors include Automotive Aftermarket, Engineering & MRO, Construction, Renewables, and Kitchens, Bedrooms & Bathrooms. The Limerick headquarters also houses over 70 support staff working in areas such as Sales, Marketing, Finance, Customer Services, Purchasing, Human Resources, and Logistics.

Role Overview

The Warehouse Supervisor is responsible for helping ensure the smooth daily running of warehouse activity. This includes picking, packing, dispatch, shipping, stock control, staff supervision, health and safety, and ongoing process improvement. The role calls for strong leadership, close attention to detail, and a practical hands-on approach to keeping orders accurate, safe, and on schedule.

Core Responsibilities

• Oversee day-to-day warehouse operations, including order release, picking, packing, dispatch, goods movement, and shipping.
• Make sure work is completed accurately, efficiently, and in line with company procedures, customer expectations, and operational targets.
• Track the flow of work during the day and reprioritise tasks when needed so urgent and time-sensitive orders are handled properly.
• Maintain a visible presence on the warehouse floor to check progress, reinforce standards, and spot issues early.
• Coordinate smoothly across picking, packing, shipping, receiving, replenishment, and other linked warehouse activities.
• Ensure customer orders are picked accurately and within agreed service levels and cut-off times.
• Review picking output, productivity, and accuracy, and take action where standards are not being met.
• Make sure packing work meets required standards so goods are secure, correctly labelled, and presented properly for delivery.
• Supervise dispatch and shipping to ensure orders are processed correctly and handed over to carriers or transport providers on time.
• Investigate and resolve issues such as short picks, missing items, incorrect quantities, damage, or delayed dispatch.
• Manage urgent customer orders, key account shipments, and priority deliveries appropriately.
• Lead the warehouse team day to day by giving clear instructions, support, and direction.
• Assign work based on priorities, workload, skills, and available resource.
• Encourage the team to meet productivity, accuracy, safety, and service targets.
• Monitor attendance, punctuality, output, and overall performance, and escalate concerns when necessary.
• Handle performance problems, behaviour issues, and conflict in a fair, professional, and timely way.
• Foster a respectful, positive, and accountable working environment.
• Support communication between warehouse staff and other departments including management, customer service, purchasing, and logistics.
• Ensure all warehouse work follows health and safety regulations, company policies, and safe working practices.
• Carry out regular safety checks and identify hazards, unsafe behaviours, or risk areas proactively.
• Ensure corrective action is taken quickly when safety concerns are found.
• Support accident, incident, and near-miss reporting, and assist with investigations when required.
• Make sure staff are trained in safe working methods, manual handling, equipment use, and emergency procedures.
• Keep housekeeping standards high so aisles, workstations, packing areas, dispatch areas, and storage locations stay clean, organised, and safe.
• Support stock control by ensuring goods are stored correctly, locations are kept up to date, and stock movements are recorded accurately.
• Monitor and investigate stock differences, damaged goods, missing items, and picking errors.
• Assist with cycle counts, stock audits, stock takes, and inventory accuracy checks.
• Handle stock in ways that reduce damage, loss, and unnecessary movement.
• Support management of obsolete, slow-moving, damaged, or out-of-date stock where needed.
• Work with relevant teams to resolve inventory issues that could affect orders or service levels.
• Ensure orders are completed accurately, efficiently, and within agreed timelines.
• Help maintain strong service levels by reducing picking mistakes, dispatch delays, missed shipments, and stock-related problems.
• Work closely with customer service, sales, purchasing, and logistics teams to resolve order queries, stock issues, and delivery concerns.
• Escalate potential delays, operational risks, or service failures promptly.
• Support customer expectations through reliable order processing, quality checks, and clear communication.
• Prepare, maintain, and review daily and weekly operational reports covering productivity, order volume, dispatch performance, accuracy, and outstanding workload.
• Track warehouse KPIs and identify trends, recurring issues, and areas for improvement.
• Use data to support decisions, improve efficiency, and highlight performance concerns.
• Report staffing issues, equipment faults, process gaps, and operational problems to management in a timely manner.
• Ensure all required documentation is completed accurately and retained according to company procedure.
• Use warehouse management systems, SAP, scanners, shipping platforms, and other operational tools accurately.
• Ensure team members follow correct system processes for picking, packing, stock movements, dispatch, and issue reporting.
• Support new systems, process updates, and warehouse improvement projects.
• Identify weaknesses in current processes and recommend practical improvements to strengthen accuracy, speed, communication, and control.
• Make sure warehouse equipment and machinery are used safely and only by trained employees.
• Monitor equipment condition and report faults, damage, or maintenance needs promptly.
• Assist with small equipment issues where appropriate to reduce downtime.
• Ensure forklifts, pallet trucks, packing equipment, scanners, printers, and other warehouse tools are available, maintained, and used correctly.
• Support the training and development of both new and existing warehouse staff.
• Ensure team members are trained on procedures, health and safety, equipment use, picking and packing standards, and system processes.
• Provide ongoing coaching and feedback to improve individual and team performance.
• Help identify training needs and build a more flexible, skilled, and efficient warehouse team.
• Respond quickly and professionally to day-to-day issues such as order delays, stock differences, staffing challenges, system problems, damaged goods, and equipment faults.
• Investigate the root causes of repeat issues and work with management on corrective actions.
• Escalate serious operational, safety, service, or performance issues appropriately and without delay.
• Take a proactive approach to solving problems rather than waiting for issues to grow.
• Look for opportunities to improve warehouse efficiency, accuracy, safety, productivity, and communication.
• Contribute ideas and support initiatives that improve picking, packing, dispatch, stock control, and overall workflow.
• Work with logistics, purchasing, customer service, sales, and management to improve cross-functional processes.
• Promote team involvement in improvement efforts and help build a culture of accountability and continuous improvement.
• Ensure warehouse procedures are followed consistently in line with company policies, audit needs, health and safety standards, and operational controls.
• Support compliance with stock control procedures, dispatch processes, quality standards, and documentation requirements.
• Maintain professionalism and confidentiality when handling employee matters, customer information, business data, or operational concerns.
• Act as a role model for company values, standards, and expected behaviour.

Performance Measures

• Order accuracy and picking accuracy.
• Productivity in picking, packing, and dispatch.
• On-time fulfilment and service-level delivery.
• Stock accuracy and reduction of discrepancies.
• Compliance with health and safety standards.
• Team attendance, performance, and engagement.
• Warehouse housekeeping and organisation.
• Lowering operational errors, delays, and issues that affect customers.
• Ongoing process compliance and continuous improvement.

What the Company Offers

Joining Wurth Ireland means becoming part of a growing German multinational with strong support and development opportunities. The company offers:

• 23 days of annual leave
• Onboarding programme
• Paid sick leave scheme
• Employee referral scheme
• Staff discount
• Long service rewards
• Career progression opportunities
• Wellness initiatives, including 24/7 access to an Employee Assistance Programme

Reporting Line and Location

This role reports to the Head of Operations and is based at the Head Office in Limerick.

Pay

Salary is dependent on experience.

Equality and Inclusion

The organisation is committed to building a diverse and inclusive workforce that reflects modern Ireland. It aims to create a workplace where everyone has fair access to opportunity and feels comfortable bringing their authentic self to work.