Team Leader

Role overview

This position is focused on reviewing customer emails to make sure communication is accurate, clear, and consistent. The role helps maintain service quality and compliance standards while supporting customer experience goals.

Team support coverage

The function primarily supports Regional Market, Small Market, Specialty Markets, and Small Business Solutions service teams. At present, the scope is limited to the Regional Market CSC service team, though it may be broadened later.

About the company

MetLife is a global financial services organization operating through its subsidiaries and affiliates. The company provides insurance, annuities, employee benefits, and asset management solutions to individual and institutional customers across more than 40 markets in the United States, Latin America, Asia, Europe, and the Middle East.

The organization’s purpose is to help colleagues, customers, communities, and society build a more secure future. Its culture is guided by the values of winning together, doing what is right, delivering impact over activity, and thinking ahead.

Responsibilities

Perform quality checks on customer-facing emails to ensure they meet standards for accuracy, clarity, consistency, and compliance.

Support service teams by helping uphold communication quality and customer experience expectations.

Contribute to maintaining quality benchmarks across the assigned market teams.

Additional information

The current scope of work is restricted to the Regional Market CSC service team, with the possibility of future expansion.

Company values

The workplace emphasizes collaboration, ethical decision-making, meaningful outcomes, and forward-looking thinking. The company also highlights its global recognition and commitment to building a confident future.