Service Desk Engineer / Support

Role overview

In this role, you will act as the primary point of contact between clients and the company’s applications or systems. Your day-to-day work will center on understanding user needs, communicating clearly, and resolving support issues so operations continue without disruption. The position is focused on delivering a reliable and positive user experience while maintaining the quality of the organization’s systems.

Key responsibilities

• Develop your understanding of the products, processes, and support environment while contributing to the team’s overall performance.
• Take part in problem-solving conversations and collaborate on issue resolution.
• Investigate, troubleshoot, and close client issues within expected timelines.
• Work closely with teammates to improve service quality and increase client satisfaction.

Technical and professional requirements

The ideal candidate should bring hands-on experience in service desk support and be comfortable working with support workflows, tickets, and incident handling. You should be able to explain technical matters in simple language and have a solid grasp of basic IT systems and application support. Experience with CRM tools is an added advantage.

Additional details

This role requires 0 to 2 years of experience in service desk management. It is a full-time position based in Gurugram and follows a rotational shift schedule. A total of 15 years of full-time education is required.