Receptionist

About RBH

RBH places strong emphasis on its people, viewing them as the organisation’s greatest strength. The company takes pride in fostering diversity, wellbeing, sustainability and individuality in the workplace, and it has been recognised as one of the Top 30 Best Places to Work in Hospitality.

The business is driven by a passion for hospitality and is interested in welcoming new talent to support its continued growth.

Benefits

As part of the package, the successful candidate will have access to a range of benefits designed to support work-life balance, wellbeing and development.

• Reduced room rates at hotels for employees and their friends and family
• An extra day off to celebrate a birthday
• Improved maternity, adoption and shared parental leave
• Support for approved courses and training
• 30% discount on food and beverages at RBH hotels
• Refer-a-friend bonus of £250 per referral, up to 5 referrals
• Flexible working options
• Wagestream, allowing more control over when pay is received
• Life insurance cover
• Employee Assistance Programme
• Social, wellbeing and engagement events throughout the year
• Complimentary meals while on duty, with an estimated annual saving of over £1,000
• Additional benefits beyond those listed above

Role Overview

This front-of-house role focuses on creating an excellent first impression for guests and ensuring their experience runs smoothly from arrival to departure. The receptionist will manage day-to-day desk operations, support guests with information and requests, and work closely with other hotel teams to deliver a welcoming and efficient service.

Key Responsibilities

• Greet guests warmly and set a positive tone for their stay from the moment they arrive.
• Manage arrivals, departures and all related front desk activities with efficiency and professionalism.
• Act as a knowledgeable local resource by recommending dining spots, hidden gems and nearby attractions.
• Handle phone calls, reservation activity and guest requests while maintaining a helpful and upbeat approach.
• Keep the reception area tidy, organised and inviting at all times.
• Work in coordination with housekeeping and maintenance so rooms are prepared and guest issues are resolved quickly.
• Provide thoughtful, personalised service that helps make each stay memorable.

What You’ll Need

• A friendly, people-focused approach with the ability to build rapport quickly.
• Strong communication skills for dealing with guests, colleagues and enquiries effectively.
• Excellent attention to detail and strong organisational ability.
• Confidence in solving problems and keeping operations running smoothly during busy periods.
• A collaborative mindset and willingness to support other departments when needed.
• High energy, flexibility and comfort working in a fast-moving environment.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer and is committed to building an inclusive, diverse and people-first workplace. Reasonable adjustments can be requested during the recruitment process if needed.