Patrol Supervisor

Job overview

This role sits within the Operations department and reports to the Area Operations Manager or Branch Manager. It is a full-time position on rotating shifts, with the main coverage expected at night, on weekends, and during holidays.

The Patrol Supervisor plays a frontline leadership role in the field, overseeing security officers deployed across assigned sectors. The position carries responsibility for supervision, accountability, performance review, timesheet completion, and maintaining operational standards. The supervisor works from a company patrol vehicle or motorcycle, carries out unannounced checks, reviews guard posture and uniform compliance, handles scheduling disruptions, and serves as the senior tactical responder during serious incidents. The main goal is to ensure contract compliance and uphold G4S operational standards on site.

Key responsibilities

• Carry out surprise inspections and audits of security officers at their posts to check alertness, uniform standards, and compliance with post orders.
• Assess guard performance, record breaches such as sleeping on duty or other procedural lapses, and formalize findings.
• Provide immediate correction, coaching, and disciplinary action in line with company HR and operational procedures.
• Make sure every officer on duty understands site-specific SOPs and emergency evacuation procedures.
• Control shift handovers, check-ins, and muster parades so that all posts remain covered across the sector.
• Address staffing gaps, call-outs, and no-shows quickly by reallocating staff to open posts.
• Review and approve physical or digital timesheets, daily activity reports, and shift logs for completeness and accuracy.
• Deliver practical on-site induction and training for newly assigned security staff.
• Act immediately as the senior authority on site during serious alarms, breaches, medical incidents, or structural emergencies.
• Prepare detailed and legally defensible incident reports, making sure statements, evidence, and CCTV records are properly secured.

Requirements

• At least 3 years of progressive experience in private security, including a minimum of 1 year in a team lead or supervisory role.
• A valid, clean driver’s licence is required, with Class A or motorcycle endorsement if assigned to a bike unit.
• Valid Ghana Card is mandatory.
• High school diploma or an equivalent qualification is required.
• Strong leadership ability to enforce discipline, earn respect, and project authority with clients and the public.
• Good conflict-resolution skills, including de-escalation, mediation, and fair handling of employee grievances.
• Ability to write clear and accurate incident reports.

Additional information

The role requires the supervisor to maintain a high standard of visibility, operational control, and response readiness while working across assigned sectors. The work involves field movement, oversight of security staff, and direct handling of urgent incidents in line with company policy and site requirements.

The role also includes accountability for performance evaluation and completion of timesheets for assigned security officers.

Primary coverage is during nights, weekends, and public holidays, under a rotating shift pattern.