Lead Visual

Role overview

The Lead, Visual role supports the store’s visual merchandising and display plans by working closely with store leadership and the District Visual Manager. The focus is on keeping the store visually strong, customer-friendly, and aligned with seasonal direction while helping the team work efficiently and consistently.

About the team

The team is driven by a people-first culture and a clear purpose: improving customers’ lives at home. Day-to-day decisions are guided by customer focus, quality, shareholder value, integrity, and corporate responsibility.

What you will do

• Work with the General Manager and District Visual Manager to plan, schedule, and deliver floorset timelines that support sales and seasonal presentation goals.
• Oversee daily visual routines that keep markdowns, promotions, signage, replenishment, and recovery running smoothly and efficiently.
• Adjust or substitute parts of corporate visual direction when needed to match the store’s layout, ownership, or customer base.
• Review reporting and performance information to identify ways to improve profitability and overall business results.
• Share inventory needs with the District Manager and distribution partners, alongside the General Manager, to improve sell-through, margin, and profitability.
• Support the General Manager in monitoring associate productivity and visual execution standards.
• Keep visual fixtures, supplies, and signage organized and communicate replenishment needs to leadership.
• Help plan payroll usage and workload distribution effectively with the General Manager.
• Assist in recognizing, encouraging, and developing team members.
• Act as a learning partner for new hires and help deliver visual training and skill-building for the visual team.
• Show strong customer focus and help connect customers with design support when needed.
• Follow all safety, security, injury-prevention, and emergency procedures.
• Comply with company policies, procedures, and standards at all times.
• Help maintain a respectful, fair, and dignified workplace for all associates.
• Take on other projects and tasks assigned by the management team.

What we are looking for

We are seeking someone with strong communication, organization, and leadership abilities, along with the ability to motivate others by example. Retail experience and hands-on visual or stockroom knowledge are valuable, and the role also requires sustained physical activity throughout the workday.

Requirements

• Strong communication, organizational, and leadership skills.
• Ability to inspire, influence, and motivate others through actions and example.
• Comfort with active work throughout the day, including standing, walking, bending, climbing, reaching, and lifting for long periods.
• Preferred: 1 to 3 years of retail sales experience, including shift supervision.
• Preferred: 1 to 2 years of experience in home-related design, visual merchandising, or stockroom work; specialty retail experience is an advantage but not mandatory.

Physical demands

• Must be able to remain mobile on the sales floor for extended periods.
• Must be able to lift and move medium to large items weighing up to 75 lbs using the proper equipment and safe handling practices.

Availability

Full-time team members are expected to have open availability based on business needs. Part-time flex associates must be available for at least two scheduled weekend shifts across Friday, Saturday, and/or Sunday, plus two weekday shifts from Monday to Thursday. If scheduled for 20 hours or more per week, greater availability than the minimum will be needed. Weekend availability must cover two different days; it cannot be the same day twice.

Compensation and benefits

The anticipated hourly pay for this position is between $21.00 and $24.00. Benefits may include a discount across Williams-Sonoma, Inc. brands, a retirement savings plan and other investment options, wellness support, paid vacation and holidays for full-time employees, health/dental/vision coverage including same-sex domestic partner benefits for full-time employees, cross-brand and cross-functional career growth, and online learning through brand resources and WSI University.

Other terms

The company will not begin or sponsor any immigration case for this position now or in the future, including H-1B or other employment-based sponsorship. Relocation assistance is not available for this role. Williams-Sonoma, Inc. is an equal opportunity employer. In San Francisco locations, qualified applicants with criminal histories will be considered in line with the San Francisco Fair Chance Ordinance and other applicable laws. The company also states compliance with accessibility requirements under the AODA in Ontario and provides accessibility support for applicants and associates with physical or mental disabilities during recruitment and employment. The agreement and related documents are required to be prepared in English.

About the company

Williams-Sonoma, Inc. is a global multi-brand retailer founded in 1956 and known for high-quality, well-designed home and kitchen products. Its portfolio includes Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Teen, Pottery Barn Kids, Rejuvenation, Mark & Graham, West Elm, and Outward. The company focuses on functional design, strong service, and improving life at home through a broad range of home categories.