IT Support Officer (Entry / Junior)

Role Overview

KK Engineering is seeking an entry-level IT Support Officer to help keep everyday technology running smoothly and to provide dependable support to staff. This role suits someone who enjoys solving technical problems, assisting users, and building experience with modern IT systems.

Key Responsibilities

• Support end users with issues related to hardware, software, and workplace technology.
• Identify faults and work through fixes quickly and effectively.
• Install and configure computers, mobile devices, and core business applications.
• Help manage user accounts and access-related requests.
• Carry out regular maintenance tasks and assist with software updates.
• Record support tickets, resolutions, and technical processes clearly.
• Work with internal teams to improve IT service delivery and user experience.

Required Skills and Experience

• Foundational knowledge of computer systems, operating systems, and networking basics.
• Exposure to Microsoft 365, Windows, or comparable workplace technology tools.
• Good troubleshooting ability and analytical thinking.
• Strong communication skills and a customer-focused approach.
• Ability to juggle several tasks while staying accurate and detail-oriented.
• Willingness to learn new technologies and adapt proactively.
• Positive team-oriented attitude with a strong service mindset.

What We Offer

• A collaborative and supportive technology workplace.
• Practical exposure to current IT systems and tools.
• Training, mentoring, and ongoing learning opportunities.
• Room to grow professionally and build a long-term career.
• Competitive pay and benefits.
• An environment that encourages innovation, teamwork, and continuous improvement.