IT Support Engineer

About the Company

LGT Wealth Management Australia is part of LGT Group, the world’s largest private banking and asset management organisation owned by an entrepreneurial family. As the family office of the Princely House of Liechtenstein, the business brings extensive experience in managing substantial asset portfolios.

Role Overview

This is a 12-month fixed-term opportunity for an IT Support Engineer to join the Technology team in Melbourne. The role is focused on delivering reliable first- and second-line end-user computing support for employees across Australian offices, while also helping improve support processes and contributing to project work such as device rollouts, upgrades, and system enhancements.

Key Responsibilities

• Respond to support requests received by email, phone, and walk-up interactions, following the organisation’s standard procedures.
• Assess and route service requests and incidents to the right teams when needed.
• Own assigned issues and ad hoc queries end-to-end, keeping records accurate and ensuring the issue is closed to the requester’s satisfaction.
• Prioritise, investigate, and resolve incidents within agreed service levels and process guidelines.
• Complete service requests in line with documented workflows.
• Handle workstation setups, relocations, and replacement of desktop peripherals as required.
• Prepare and deploy laptops for new joiners and device replacements.
• Support identity and access management activities such as user provisioning, role-based access administration, password resets, and troubleshooting authentication or authorisation problems.
• Maintain clear and thorough process documentation.
• Track IT consumables, maintain stock levels, and arrange replenishment when needed.
• Work with other teams to resolve more complex technical problems.
• Coordinate with suppliers for managed print services, third-party escalations, and purchase quotations.
• Identify opportunities to improve end-user computing services and help implement updates.
• Provide basic support for hardware, software, and network issues, including printers and audio-visual equipment, and escalate when appropriate.
• Assist with project activities and testing tasks under the direction of senior team members.

Required Experience and Skills

• At least 2 years of experience in a helpdesk, technical support, or similar role.
• Experience in financial services is highly desirable.
• Hands-on experience supporting Windows and Microsoft Office applications.
• Working knowledge of Apple iOS devices.
• Good understanding of email and collaboration tools such as Outlook, Exchange, and Teams.
• Familiarity with endpoint management platforms such as Microsoft SCCM and Microsoft Intune.
• Experience with Active Directory and Group Policy administration and troubleshooting.
• Mobile device management experience, ideally with Microsoft Intune.
• Exposure to IT service management tools such as ServiceNow, Jira, or Ivanti.
• Working knowledge of ITIL service management practices is an advantage.
• Strong teamwork skills with the ability to understand technical and business objectives and contribute to successful outcomes.
• Customer-focused mindset and strong commitment to service quality.
• Well-developed communication and documentation abilities.

Qualifications

• A tertiary qualification in Information Technology or Business, or equivalent industry experience, is preferred.
• ITIL v3 or ITIL v4 certification is desirable.

Additional Information

This position is full time with a workload of at least 80%. The role is based in Melbourne, Victoria, Australia. The original posting date was 23 June 2026.

Application Note

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