IT Specialist

Role Overview

Fakeeh Care Group is hiring an IT Specialist to support day-to-day technology operations in Riyadh. The role focuses on handling end-user support, maintaining hardware and software, keeping systems and networks running smoothly, and assisting with broader IT administration tasks across the organization.

Key Responsibilities

• Deliver first- and second-line technical support for hardware, software, and network-related issues.
• Handle service requests through phone, email, ticketing tools, or face-to-face support.
• Diagnose and resolve issues affecting desktops, laptops, mobile devices, printers, and other peripherals.
• Install, set up, update, and maintain software, hardware, and system patches.
• Support IT asset tracking, stock control, and workstation/equipment preparation.
• Record problems, fixes, and technical guidance in the service desk knowledge repository.
• Route difficult or specialized incidents to senior IT personnel or relevant teams.
• Support onboarding and exit processes, including device provisioning and account creation or removal.
• Track system and network health to help ensure reliable and efficient service delivery.
• Plan, test, and roll out upgrades for information systems.
• Bring new software solutions into the existing environment.
• Coordinate with different stakeholders while supervising system administrators to keep operations aligned.
• Ensure applications are integrated and deployed effectively across the business.
• Keep technical records current, well structured, and easy to access later.
• Create and maintain backup and disaster recovery processes to protect data and systems.
• Develop security procedures that help protect systems from unauthorized access, natural disasters, and misuse.
• Build tools, procedures, and training support for Operations, Client Support, and Systems Development teams.
• Install and maintain servers and storage infrastructure.
• Coach team members and guide users on system administration best practices.
• Keep up with new technologies and evolving system administration practices.
• Perform additional job-related tasks as assigned.

Requirements

• Strong understanding of system administration in complex operating environments.
• Ability to design, deploy, and maintain mission-critical systems.
• Experience monitoring system availability and performance.
• Capability to build and apply backup and disaster recovery measures.
• Good troubleshooting skills for resolving advanced technical issues.
• Strong written documentation and organizational abilities.
• Leadership and mentoring ability to support colleagues and train users.
• Working knowledge of current technologies and modern system administration standards.
• 0 to 2 years of experience in IT support or application support within a healthcare environment for the IT Specialist level.
• At least 3 years of experience in IT support or application support within a healthcare environment for the Senior IT Specialist level.
• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• Excellent spoken and written English is required; Arabic is preferred.
• Preferred certifications include CompTIA A+, HDI Support Center Analyst (HDI-SCA), CHAMP, CITAM, Microsoft Certified: Modern Desktop Administrator Associate, PMP, and ITIL.

Additional Information

This is a full-time onsite position based in Al Yasmin District, Riyadh, Saudi Arabia.

The role may also involve supervising system administrators and coordinating across different entities to support smooth operations.

Other duties within the scope of the job may be assigned as needed.