IT Project Manager (MSP)

Role overview

FusionTek is a managed service provider serving small and mid-sized businesses across the United States, with offices in Kirkland, Washington; Federal Way, Washington; Washington, DC; and Tampa, Florida. Founded in 2007, the company focuses on delivering reliable IT infrastructure management and support.

The company is hiring an experienced IT Project Manager who can excel in a fast-moving environment, partner closely with clients, and bring a solid grasp of IT services and project delivery. In this role, you will help drive successful outcomes by coordinating cross-functional teams and ensuring projects are delivered with a high standard of execution.

Company values

• Teamwork: working together to achieve strong results
• Growth mindset: continuously improving the team, clients, and business
• Integrity: acting with transparency, honesty, and a client-first focus
• Ownership: taking responsibility for commitments and following through

What you'll do

You will own IT projects from launch to completion, keeping them aligned with schedule, scope, and budget. You will also serve as a central contact for clients, keep internal teams aligned, and support effective service delivery.

• Build and maintain project plans, timelines, and budgets
• Direct, support, and manage project engineers on the team, including coaching, mentorship, and performance feedback
• Take responsibility for departmental outcomes by understanding profitability, resource allocation, and the impact of projects on MSP growth
• Serve as the main client contact for project communication, providing updates and resolving concerns throughout the project lifecycle
• Coordinate technical resources so tasks are completed according to the project plan
• Keep project records accurate, including plans, schedules, budgets, change orders, and closure documents
• Identify, track, and address risks before they affect delivery
• Manage scope changes through a formal change control process to reduce scope creep and keep work aligned with business goals
• Guide projects from start to finish to meet expected outcomes and client satisfaction
• Run meetings and regular stakeholder updates to share status and remove roadblocks
• Coordinate cross-functional teams and maintain clear communication among staff, clients, and vendors
• Review and provide feedback on non-technical project hour estimates
• Conduct post-project reviews and share lessons learned with the team to support continuous improvement

Requirements

• Bachelor’s degree in Information Technology, Project Management, Business Administration, or a related area, or equivalent hands-on experience
• At least 4 years of project management experience in a managed service provider environment
• Direct experience working with clients, vendors, and internal technical teams in a fast-paced service setting
• Proven ability to manage several IT projects at once while coordinating cross-functional teams toward successful delivery
• PMP certification preferred, or another relevant project management credential
• Strong understanding of IT fundamentals, infrastructure, and managed services, with the ability to explain technical topics clearly to clients
• Working knowledge of Microsoft Office tools, especially Excel, Teams, and SharePoint
• Experience using PSA and project management platforms such as ConnectWise Manage, Autotask, Asana, or Microsoft Project
• Familiarity with IT service management frameworks and best practices
• Excellent organization and time management skills
• Strong communication and interpersonal skills with a client-focused approach
• Proactive problem-solving ability, including early risk detection and practical mitigation
• High attention to detail and a strong commitment to accuracy and follow-through
• Ability to work independently as well as collaboratively in a team environment

Benefits

• Annual salary range of $90,000 to $110,000
• Quarterly bonus eligibility of up to 4% based on departmental KPIs and metrics
• Medical, dental, and vision coverage
• 401(k) plan with 4% company match and immediate vesting
• Generous paid time off, paid company holidays, birthday PTO, and an additional floating holiday
• Education reimbursement for certification exams and access to company training resources
• Team-building events and opportunities to connect with colleagues

Additional information

This position is based on-site in Washington, United States. The role is a full-time opportunity. The package includes a salary, quarterly performance bonus eligibility, and a broad set of health, retirement, leave, and learning benefits.