Inside Sales Representative

About the Company

Zensar is a technology and digital services company that supports organizations around the world in driving digital change. Backed by the RPG Group and headquartered in India, it operates across multiple countries, including Mexico, South Africa, the UK, and the USA. The company emphasizes individuality, innovation, creativity, and workplace flexibility, and it hires on the basis of values, ability, and potential.

Zensar positions itself as an experience-led organization focused on helping clients succeed through digital solutions, while also investing in its employees and their growth.

Company highlights include:

• Part of the $4.8 billion RPG Group
• 145+ global clients
• 70+ CX score, placing it in the industry top quartile
• $592 Mn FY24 revenue
• 10,500+ employees
• 30+ locations worldwide

Role Overview

The selected candidate will join the Growth Office team and help create strong customer engagement, identify business opportunities, and support sales pipeline development. The role involves outbound prospecting, customer follow-up, sales support, and collaboration with internal stakeholders to help drive growth.

Key Responsibilities

• Understand customer needs and identify suitable sales opportunities.
• Reach out to prospects through outbound calls and follow up on leads.
• Spot cross-sell and upsell opportunities to improve customer value and help meet sales targets.
• Build and maintain a database of current and potential customers.
• Explain product and service features through cold calling and prospect outreach, including engagement on LinkedIn.
• Arrange meetings, record discussion points, and follow up after client interactions to move opportunities forward.
• Assist the sales function by reviewing opportunities and sharing relevant sales material within the assigned focus area.
• Represent the company brand and communicate its differentiators clearly to end customers.
• Draft professional emails and respond to prospect communications.
• Influence partners to develop and maintain their sales funnel.
• Take part in events and webinars to build post-event pipeline.
• Support campaign activity and contribute to campaign creation.
• Coordinate with sales, marketing, and other stakeholders.
• Work flexibly across geo time zones and shadow sales representatives when required.

Required Experience and Skills

• Prior exposure to the insurance domain.
• Experience in outbound calling.
• Strong cold calling and phone communication ability.
• Hands-on familiarity with CRM platforms such as Salesforce.com and HubSpot.
• Good sales communication and active listening skills.
• Capability to work toward and achieve targets.
• Strong customer service orientation.
• Comfortable handling written and verbal communication clearly.
• Adaptability, resourcefulness, and problem-solving ability.
• Willingness to learn quickly and adjust to changing priorities.

Eligibility

Applicants should be any graduate.

Additional Information

This position requires a candidate who is adaptable and comfortable working across different time zones. The role also involves direct customer interaction, coordination with internal teams, and participation in outreach and demand-generation activities.