Implementation Manager

About Quandri

Quandri is reshaping how insurance is experienced by policyholders across North America by building AI solutions for the people who run the industry’s core workflows: agencies and brokerages. Insurance agents sit at the center of Property & Casualty insurance sales and service, yet their work is becoming harder because of consolidation, a growing talent shortage, increasing operational complexity, and the rise of AI.

This creates a major opportunity to reimagine how agencies operate. Quandri is driving that shift by combining deep knowledge of insurance workflows, systems, and data with advanced technical capability and proprietary models to improve the insurance experience step by step.

The company aims to make insurance better for policyholders while helping brokerages deliver stronger service, scale faster, and use AI to shape the future of distribution.

Why this company and team

Quandri values speed, customer impact, and a team culture built around high performance and kindness. The head office is in Vancouver, British Columbia, with most of the team based there and the rest distributed across North America. The company is backed by respected U.S. and Canadian investors and has been recognized by LinkedIn’s Top Canadian Startups in 2024 and 2025, Deloitte’s Fast 50, CB Insights’ Insurtech 50 and Fintech 100, and The Globe and Mail’s Top Growing Companies in Canada.

People tend to succeed here if they are deeply customer-oriented, comfortable in a fast-changing environment, ownership-driven, excited by AI-first thinking, willing to move quickly, low-ego, and motivated by making a meaningful impact rather than small incremental changes.

Role overview

The Implementation Manager will own the rollout of the Quandri platform for customers ranging from SMBs to enterprise accounts. This role leads implementation work across the full customer journey for both new and existing clients, using prior experience delivering customer-facing software initiatives to ensure customers see strong results from the partnership.

What you will do

• Run customer onboarding and implementation projects from initiation through completion.
• Lead the full implementation lifecycle, including kickoff, discovery, setup, testing, and training.
• Keep customers informed of progress in the CRM throughout the deployment process so they clearly understand timelines and status.
• Hand off customers from Implementation to Customer Success in a way that is smooth, efficient, and aligned with expectations.
• Capture customer goals and success measures as accounts move from sales into implementation.
• Guide technical requirements gathering and share customer feedback with the product team when appropriate.
• Manage and communicate any changes to scope, budget, or timeline.
• Use internal systems such as HubSpot, Sybill, and Google Drive to track deployed customers and their progress.
• Partner with Product to improve the speed at which customers realize value.
• Create scope-of-work documentation that aligns customer expectations with internal delivery resources.
• Spot change-management opportunities that improve training and user adoption.
• Build deep product expertise and understand the technical details needed to implement successfully.
• Learn the fundamentals of the insurance brokerage environment and the daily workflows that Quandri helps improve.
• Understand the relevant parts of the agency management systems used by customers.
• Share insights from customers with Customer Success and Product to help guide product improvements.

Guiding principles

• Put the customer first and center every decision around customer needs.
• Work with urgency and act quickly unless a slower pace is intentionally required.
• Stay curious and dig beneath surface-level answers to understand the real reasons behind things.
• Execute at a high standard and pursue excellence in everything done.
• Take ownership of results, commitments, and long-term outcomes.
• Simplify wherever possible and push for clear, streamlined solutions.
• Lead with AI in how work is built, run, and improved, using it to unlock higher-value human work.

Compensation and benefits

The base salary range for this position is CAD 90,000 to CAD 130,000, depending on experience level, performance, and the mix of stock option compensation.

Additional benefits include employee stock options, comprehensive health coverage with a CAD 500 Lifestyle Spending Account, four weeks of paid vacation each year, the ability to work anywhere in the world for 60 calendar days annually, and parental leave top-ups for up to 6 months for birthing parents and 8 weeks for non-birthing parents, capped at an annual salary of up to CAD 100,000.

Equal opportunity and hiring process

Quandri is committed to an inclusive workplace and follows Canadian labour laws. The company does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other protected status under Canadian law.

Applicants are encouraged to apply even if they do not feel they have every requirement. The company also notes that AI tools may be used to support parts of the hiring process, such as resume review and interview note-taking, but final hiring decisions are made by people.